Online Customer Service Representative
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Job Description
Non-Voice Customer Service – Resolving customer issues and managing tasks primarily through written communication (email, chat, tickets) focusing on accuracy, problem solving, and efficient system updates.
Voice Customer Service – Handling customer interactions (inbound/outbound calls) for inquiries, complaints, or sales, requiring strong communication, problem solving, and product knowledge to resolve issues, provide solutions, meet targets, and maintain customer satisfaction.
Key Responsibilities
- Respond to customer inquiries via email, chat, and tickets with timely and accurate resolutions.
- Handle inbound and outbound calls to provide service, resolve complaints, and offer product information.
- Maintain call and chat logs and update CRM systems accurately.
- Work towards defined performance metrics (CSAT, first‑contact resolution, call volume).
Required Skills & Qualifications
- Proficiency in English language written and spoken communication.
- Strong problem solving and analytical skills.
- Attention to detail and high level of accuracy.
- Computer proficiency; comfortable working in multiple systems/tabs.
- Experience in customer service, call center, or back‑office support is preferred.
- Digital marketing, organizational skills, and strong work ethic are assets.
Benefits
- Health & Wellness – Life Insurance, HMO.
- Flexible working hours and work‑life balance.
- Professional development and training opportunities.
- Paid Leave – Maternity & Paternity, Sick, Vacation.
Working Location
The position is based in the Philippines (or specify location). Applicants must be aware of potential fraud; candidates are advised to verify employer legitimacy and not provide personal documents or pay any fees.
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