T&T Senior Manager

T&T Senior Manager / Director - Operations, Industry & Domain Solutions (Insurance) - SG

Date: 4 Sept 2025

Location: Singapore, Singapore, SG

Are you ready to unleash your potential?

At Deloitte, our purpose is to make an impact that matters for our clients, our people, and the communities we serve. We strive to advise clients on how to deliver purpose-led growth and embed more equitable, inclusive as well as sustainable business practices through WorldImpact, our portfolio of initiatives. We seek talented individuals driven to excel and innovate, working together to achieve our shared goals. We are committed to creating positive work experiences that foster a culture of respect and inclusion, where diverse perspectives are celebrated, and everyone is recognised for their contributions. Ready to unleash your potential with us? Join the winning team now

Deloitte's Financial Services industry group supports clients in addressing challenges that impact today's industry. Our global network engages with clients to refine their business models through innovative practices, improved processes and enabling information technologies.

You will work alongside our clients to help them make decisions and implement solutions based on "Heart of the Business" issues and problem statements, from architecting the strategic transformation agenda through to driving business value via execution and implementation.

You will work across all key segments within insurance and drive pioneering propositions and best-in-class transformation narratives for our insurance clients across SEA. Typical engagements you could be involved in include:

• Front office / sales and service transformation
• Omni-channel customer journey and experience design
• Digital enablement and platform implementation
• Performance analysis and transformation of distribution channels (agents, bancassurance, direct)

You will exercise strong analytical and critical thinking skills, solve complex problems, communicate findings, conduct impact assessment, and manage change. You will work both independently and collaboratively in a team.

You will support Deloitte and client business growth by:

• Identifying client business requirements / overall strategy and vision, and opportunities for efficiencies in existing process / service design
• Undertaking extensive desktop and on-the-ground research on market sizing, competitive benchmarking across channels, products, customer experience, digital capabilities, customer servicing, etc.
• Developing draft pitch proposals including storyboarding, data analysis, opportunity sizing, proposed team composition, project costing and fee estimates
• Using tech, human-centered design thinking and innovative approaches to solve business needs
• Participating in team problem solving efforts and offering ideas to solve client issues
• Facilitating client workshops to complete current state assessment and provide basis for future state design and rollout planning
• Conducting relevant research, data analysis, and creating reports
• Maintaining responsibility for quality, completion, and accuracy of work products
• Assessing restructuring operating models, organizational structures, and business processes to streamline core operations' service delivery
• Assisting in proposal development, as requested
• Actively expanding consulting skills and professional development through training courses, mentoring, and daily interaction with Deloitte colleagues and clients

At Deloitte, we believe in empowering our people to be leaders at all levels. We expect our people to live our purpose and shared values, challenging themselves daily to identify issues most important to our clients, our people, and the communities, and to make an impact that matters. Managers are expected to:

• Establish a strong leadership brand by inspiring others through passion, integrity, and appreciation
• Create opportunities to drive impact by leveraging each person's strengths to build high performing teams
• Apply deep knowledge of trends to drive continuous improvement and build lasting relationships across a diverse network
• Translate and communicate broader strategy into a team vision and goals to align the team and set priorities
• Contribute to building the talent pipeline by championing a talent experience that attracts, develops and retains top talent and high performing teams

If you are someone with:

• Tertiary qualification in business and/or currently enrolled in an MBA program or have obtained the qualification with a well-ranked institution
• Minimum 12 years of working experience in the Consulting Industry and/or Financial Services Industry, ideally in Life Insurance or General Insurance or Bancassurance
• Knowledge of Southeast Asia market, the core trends and drivers, with proficiency in articulating regulatory, economic, technological, and business impacts on key institutions
• Types of roles led:
  • Digital transformation of an insurance company or bank
  • Distribution channel transformation in insurance or bank (sales and service transformation, including customer journeys, service blueprints and process redesign)
  • Strategy Consulting to define Target Operating Models and/or transformation to enable key drivers of change in insurance or banking
  • Actuarial, risk, technology, digital, human capital related projects
  • Insurance Cost Reduction, Efficiency, Automation, including Robotic Process Automation
  • Complex insurance transformation across distribution, claims, underwriting
• Experience with Agile/Scrum methodologies, or Professional Scrum Master / Product Owner certifications is well regarded
• Human-centered design thinking, logical structuring, and analytical problem-solving skills
• Tech fluency and knowledge to provide advice to business; experience and understanding of Cloud solutions and platform implementation
• Proficient in Excel and PowerPoint usage to present recommendations to clients
• Exceptional interpersonal, team building, and communication skills with the ability to write clearly for a wide audience
• Ability to build consensus and foster change in ambiguous settings

Due to volume of applications, we regret that only shortlisted candidates will be notified.

Please note that Deloitte will never reach out to you directly via messaging platforms to offer you employment opportunities or request for money or your personal information. Kindly apply for roles that you are interested in via this official Deloitte website.

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Requisition ID: 109557

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