Customer Service Representative

5 days ago

Manila, Metro Manila, Philippines STACKph Remote Full-time ₱200,880 - ₱312,480 Contract

Customer Service Representative (NO MOCK CALL) - OPEN FOR ALL | Virtual Processing

STACKph

Job Description

Government Mandated Benefits

13th Month Pay, Employee Loan, Pag-Ibig Fund

Free Meals, Gym Membership

Professional Development

Job Training

Maternity & Paternity Leave, Sick Leave, Vacation Leave

Description

  • Provide exceptional customer service via various channels including chat and email.
  • Assist customers with inquiries, troubleshooting, and issue resolution.
  • Maintain records of customer interactions and follow up on outstanding issues.
  • Collaborate with team members to improve customer satisfaction and operational efficiency.
  • Educate customers about products and services, ensuring they have the information needed.

Requirements

  • Educational Qualifications: High school diploma or equivalent preferred.
  • Experience Level: 0–2 years of customer service experience preferred.
  • Skills and Competencies: Proficient in English; strong problem-solving skills; experience with Salesforce is a plus.
  • Qualities and Traits: Excellent communication skills; team player; adaptable to changing environments.
  • Responsibilities and Duties: Ability to handle multiple tasks and prioritize effectively.
  • Working Conditions: Remote work environment with flexible scheduling options.

English Language Customer Service Scheduling Problem Solving Team Player Salesforce Call Centre