Service Desk Quality

IT Service Desk Quality and Content Analyst 6 days ago Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. The IT Service Desk...

Amex GBT in Manila is looking for an IT Service Desk Quality and Content Analyst to elevate our technical support by evaluating service desk interactions, analyzing metrics, and turning complex technical information into accessible resources. You will shape knowledge bases, create and update documentation, deliver training, and collaborate with...

American Express Global Business Travel is seeking an IT Service Desk Quality and Content Analyst to elevate our technical support experience. The role focuses on evaluating service desk interactions, analyzing performance metrics, and transforming complex technical information into accessible resources.You will score tickets, manage knowledge bases, create...

Discover your 100% YOU with MicroSourcing! Position: IT Service Desk Coordinator Location: Ortigas, Pasig Work setup & shift: Hybrid | Night shift Why join MicroSourcing? You'll Have Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life...

Job description: Job Description Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro s Service Desk objectives ͏ Do: • Be responsible for primary user support and customer service• Respond to queries from all calls, portal, emails,...

Job description: Job Description Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro s Service Desk objectives ͏ Do 1. Be responsible for primary user support and customer service a. Respond to queries from all calls, portal,...

About IntouchCX IntouchCX is a global leader in digital customer experience management, back office processing, trust & safety solutions, and AI services. For over 25 years, we’ve scaled with soul, building trusted long-term partnerships and empowering our people to drive positive change. About The Job The Service Desk Analyst will be responsible for...

Job Summary The Tier 1 Service Desk or Global Support Desk Analyst provides first line technical support to end users in a 24x7x365 environment. The role focuses on delivering high quality customer service accurate incident logging timely resolution of common IT issues and effective escalation of complex incidents. This position supports end user computing...

We are looking for an experienced Assistant Manager, IT Service Desk to oversee day-to-day Service Desk operations and ensure consistent, high-quality IT support. In this role, you will lead and guide a team of Service Desk Analysts, oversee ticket management and escalations, monitor service performance against SLAs and KPIs, and drive continuous...