Operations Director

2 weeks ago

Manila, National Capital Region, Philippines Cashalo Full time

Cashalo, an Empower company and leading fintech in the Philippines, is seeking a Director of Collections Strategy & Analytics to build a world-class collections function. This is a rare opportunity to take full ownership of collections strategy, risk segmentation, outreach channels, and analytics in a fast-growing, high- impact environment. If you're looking for a foundational role where you can have massive impact scaling operations that expand financial inclusion, and a wide scope within a high performing team, this is the role for you.

The ideal candidate is a strategic thinker with deep expertise in collections, risk, and analytics. They will have the opportunity to shape the vision, design best-in-class collections strategies, and eventually lead a high-performing team. This individual should be excited about getting in the weeds and hands-on leading analyses. They will drive experimentation, optimize collections performance, and implement data-driven decision-making across all aspects of the function.

RESPONSIBILITIES

  • Test and iterate rapidly on different collections strategies, testing new outreach techniques, incentives, and risk-based approaches.
  • Design and implement predictive collections scoring and automation, leveraging segmentation, data analytics, machine learning, and vendors to optimize recovery rates.
  • Develop and scale collections outreach models—across digital, automated, and agent-led channels—to maximize efficiency and performance.
  • Build and lead a high-performing collections strategy and analytics team, ensuring best-in-class execution and continuous improvement.
  • Work cross-functionally with Credit, Data Science, Product, Growth, and Operations teams to refine collections strategy, enhance underwriting insights, and drive innovation.
  • Own key collections KPIs, including delinquency rates, recovery efficiency, and overall portfolio performance, ensuring financial targets are met.
  • Ensure compliance with all relevant regulatory requirements in the Philippines and future Southeast Asian markets.

QUALIFICATIONS

  • 8+ years of experience in collections strategy, risk analytics, and credit risk management in financial services, preferably in consumer lending fintech.
  • Proven expertise in data-driven collections strategies, risk segmentation, and model-driven outreach optimization. Deep familiarity with AI-driven collections scoring, automation, and optimization techniques is highly preferred.
  • Strong technical skills—proficiency in SQL, Python, and analytics platforms.
  • Happy to be hands-on and in the weeds driving analysis themselves.
  • Experience leading cross-functional teams and managing complex initiatives in high-growth, fast-scaling environments.
  • Strategic thinker with a strong execution mindset—able to translate high-level business objectives into clear, data-backed action plans.
  • Excellent verbal and written communication skills, ability to communicate to an executive audience.
  • Experience working with regulatory frameworks and compliance requirements in lending/collections is a plus.
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