Process Expert

6 days ago

Makati City, National Capital Region, Philippines ING Hubs Philippines Full time

The Financial Crime and Fraud Prevention (FC&FP) is a relatively new organization in which all AML/KYC related capabilities are combined into a functionally steered organization. This aims to maintain and improve the effective & efficient management of ING's AML/Financial Economic Crime (FEC) risks, by establishing standardized guidance, processes, technology and shared operational processing.

The FC&FP department within ING Hubs Philippines is part of the global KYC organization and is responsible for executing timely & high-quality AML / KYC operations, as well as providing AML/KYC Expert (CoE) functions for the global organization. The FC&FP department in the Philippines is a crucial hub in the global KYC organization, and is at the heart of the global KYC strategy.

The opportunity – Process Expert

Within FC&FP we are organized in different functional areas: Customer Due Diligence, Transaction Monitoring, Screening, and the supporting functions. As Process Expert, you will be responsible for working across the different functions on topics like Continuous improvement, delivery & change management of Global/Local Transformation projects, Communication, risk & control, management reporting and communication.

As Process Expert, you will be part of the Expertise team function that works directly with the management team and its key stakeholders to deliver on the strategic priorities and BAU activities.

What you'll be doing

  • Change Management: End to end process familiarity and participation in both global and local projects as SPOC covering impact and efficiency analysis, including participation in User Acceptance Tests and design discussions.
  • Process Management: Initiates process review/discovery and provides recommendations for improvements, supporting management by leading process enhancement drives.
  • Service Delivery: Ensures projects are delivered based on agreed timelines optimizing long-term impact and alignment to identified objectives. Collaborates with SMEs and equivalent stakeholders for training needs/adjustments for any new way of working.
  • Agile Leadership: Coordinates cross-team dependencies and coaches/mentors talents to harness continuous improvement through agile methodologies.

How to succeed & who we are looking for

We hire smart people like you for your potential. Our biggest expectation is that you'll stay curious, keep learning, and take on responsibility. In return, we'll back you to develop into an even more awesome version of yourself.

We are looking for you if you have:

  • An academic degree
  • A can-do mentality, are proactive, resourceful, and willing to go the extra mile
  • Demonstrated the ability to take ownership and consistently deliver on commitments in time while managing multiple priorities simultaneously.
  • The ability to work both independently and as a team member. You need to be able to manage your own work and set your own priorities.
  • The ability to think three steps ahead and link different activities, understanding how they influence and are dependent on one another (analytically strong)
  • 5+ years of relevant work experience in an international operations context, preferably in a banking environment with an operational production focus.
  • 1+ year of working experience with KYC (CDD, FATCA, CRS), Financial Economic Crime, Anti-Money Laundering, or Compliance
  • Experience in working in a complex global matrix organization, with the ability to interact with and drive progress among senior stakeholders
  • Proven experience in process design, improvement, and innovation.
  • The capability to conceptualize vision & strategy into proposed designs/structures and subsequent operational plans.
  • Proven project & change management skills
  • Excellent communication, presentation, networking and influencing skills, able to create strong and visually appealing stories in PowerPoint
  • An accreditation for project management such as Agile, Prince2, or PMP is preferred.
  • Fluency in English (speaking and writing)
Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Finance

Industries

Banking

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