AI-Driven Customer Care
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Genpact is seeking an Associate in Customer Care - Sales & Support to handle customer inquiries via phone, email, chat, or social media, delivering accurate information and timely resolutions.
You will maintain records in CRM, escalate issues when needed, and collaborate with technical, billing, or logistics teams to ensure quality service. This role requires a Bachelor’s degree and strong English communication, with a flex-time office schedule in the Philippines.