General Manager

2 weeks ago

Cebu City, Central Visayas, Philippines Aleph Talent Solutions Corporation Full time

The Hotel General Manager (GM) will be responsible for overseeing the overall operations of a 389-key hotel. This includes managing the day-to-day activities, ensuring exceptional guest experiences, maintaining operational efficiency, driving revenue growth, and leading a team of department heads and staff. The GM will play a crucial role in maintaining high standards of service, safety, and hospitality while maximizing profitability.

Key Responsibilities:
  1. Leadership & Staff Management:
    Lead and manage all departments including front office, housekeeping, food and beverage, sales, marketing, finance, and maintenance. Foster a positive and professional work environment that encourages staff engagement, development, and retention. Conduct regular performance evaluations, provide coaching, and ensure staff training and development. Oversee recruitment and staffing to maintain an efficient and motivated workforce.
  2. Operations Management:
    Monitor daily hotel operations to ensure a smooth and effective flow of activities. Ensure compliance with all operational standards, health, safety, and legal requirements. Oversee quality control to ensure rooms, services, and facilities meet or exceed guest expectations. Handle guest complaints or concerns in a timely and professional manner.
  3. Financial Management:
    Develop and manage the hotels budget, ensuring profitability and cost control. Analyze financial statements and reports to identify opportunities for cost reduction and revenue enhancement. Develop and implement strategies to increase occupancy, average daily rate (ADR), and revenue per available room (RevPAR). Oversee purchasing, inventory management, and vendor relationships to optimize spending.
  4. Revenue & Marketing:
    Collaborate with the sales and marketing teams to drive room sales, events, and banquet services. Monitor market trends and competitors to adjust pricing strategies and promotions. Ensure effective implementation of revenue management strategies. Establish and maintain relationships with key clients, including corporate accounts and travel partners.
  5. Guest Service & Quality Assurance:
    Ensure the highest level of guest satisfaction by maintaining excellent service standards and anticipating guest needs. Regularly monitor guest feedback, address concerns, and make improvements to enhance the guest experience. Implement programs to encourage guest loyalty and repeat business.
  6. Strategic Planning & Development:
    Set long-term goals for hotel performance and implement strategic plans to achieve those goals. Evaluate and recommend upgrades or improvements to hotel facilities and services. Stay current on industry trends, technology, and customer preferences to stay competitive in the market.
Qualifications:
  1. Proven experience as a Hotel General Manager (or in a similar senior role) with a hotel of comparable size (preferably 300+ rooms).
  2. Strong leadership skills with the ability to motivate, inspire, and develop teams.
  3. Excellent financial acumen, including budgeting, forecasting, and cost control.
  4. Exceptional customer service and problem-solving skills.
  5. Strong communication and interpersonal skills.
  6. In-depth knowledge of hotel management software, property management systems (PMS), and revenue management tools.
  7. Ability to handle multiple tasks and work under pressure.
  8. Bachelor's degree in Hospitality Management, Business Administration, or a related field (preferred).
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