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Head of Fraud Operations

4 weeks ago

Manila, National Capital Region, Philippines Shopee Full time
Head of Fraud Operations - Financial Crime Operations, SeaBankExperienced (Team Lead)

Department Operations

SeaMoney is a part of Sea Group, a leading global consumer internet company. SeaMoney's mission is to better the lives of individuals and businesses in our region with financial services through technology. SeaMoney's offerings include mobile wallet services, payment processing, credit offerings, and related digital financial services and products. These are available in seven markets across Southeast Asia and Taiwan under various brands, including ShopeePay, SPayLater, and other brands.

Job Description:

Oversee the operations of Detection and Investigation teams in identifying potential high-risk activities and accounts and performing in-depth investigation on suspicious activities/accounts. 
 

  • Oversee the operations of Detection and Investigation teams in identifying potential high-risk activities and accounts and performing in-depth investigation on suspicious activities/accounts. 
  • Design and implement fraud prevention strategies and processes necessary for minimizing risk of fraud.
  • Set up Key Performance Indicators to ensure that the team's productivity is measured accordingly. 
  • Recruit and train personnel to ensure an effective fraud operations unit. 
  • Ensure the team's compliance with all laid down policies and procedures for operations.
Requirements:
  • Bachelor's degree in any related courses
  • 7 - 10 years work experience 
  • Preferably has experience in Fraud Management for Debit Card and Digital Banking or Internet Banking
  • Must have 3 - 7 years of People Management experience
  • Strong People Management capability
  • Must have good time management skills to handle BAU and strategic projects
  • With good communication and interpersonal skills
  • Has the ability to analyze complex processes, identify problems, and propose effective solutions
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