Sr Application Support
3 days ago
Makati, Metro Manila, Philippines
Octal Philippines Incorporated
Full-time
₱268,000 - ₱357,000 Contract
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Job Description:
Application Support job description outlines an entry-level role focused on troubleshooting software issues, monitoring system performance, and helping users resolve technical problems.
Key Responsibilities
- Service Desk Support: Answer support tickets and user calls, manage issues by priority, and follow Service Level Agreements (SLAs).
- System Monitoring: Check application health, server alerts, and log files to catch errors early.
- Troubleshooting: Diagnose software failures, database glitches, and network connectivity problems.
- Collaboration: Partner with senior engineers and developers to elevate complex bugs and test new software updates.
- Documentation: Record recurring problems and their solutions in the internal knowledge base.
Requirements:
- Education: A bachelors degree in Computer Science, Information Technology, or a related field.
- Technical Knowledge: Basic understanding of SQL for querying databases, and familiarity with Windows or Unix servers.
- Soft Skills: Good English communication skills to explain technical fixes to non-technical users.
- Problem-Solving: Strong logical thinking to track down the root cause of an application error.