Sr Application Support

3 days ago

Makati, Metro Manila, Philippines Octal Philippines Incorporated Full-time ₱268,000 - ₱357,000 Contract

Job Description:

Application Support job description outlines an entry-level role focused on troubleshooting software issues, monitoring system performance, and helping users resolve technical problems.

Key Responsibilities

  • Service Desk Support: Answer support tickets and user calls, manage issues by priority, and follow Service Level Agreements (SLAs).
  • System Monitoring: Check application health, server alerts, and log files to catch errors early.
  • Troubleshooting: Diagnose software failures, database glitches, and network connectivity problems.
  • Collaboration: Partner with senior engineers and developers to elevate complex bugs and test new software updates.
  • Documentation: Record recurring problems and their solutions in the internal knowledge base.

Requirements:

  • Education: A bachelors degree in Computer Science, Information Technology, or a related field.
  • Technical Knowledge: Basic understanding of SQL for querying databases, and familiarity with Windows or Unix servers.
  • Soft Skills: Good English communication skills to explain technical fixes to non-technical users.
  • Problem-Solving: Strong logical thinking to track down the root cause of an application error.