AI-Powered Service Desk Analyst

Analyst - Service Desk Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help...

Description Provide first-line support for IT-related issues, resolving them in a timely manner. Manage service requests, incidents, and problems to ensure user satisfaction. Maintain documentation for all service desk activities and ensure accurate reporting. Assist in the training of users on various software and hardware configurations. Collaborate with...

About the role The Global Service Desk Analyst is responsible for providing technical support and incident resolution for employees across a global organization. This role serves as the first point of contact for IT-related concerns, ensuring timely resolution of hardware, software, system access, and network issues. The position manages incidents and...

IT Service Desk Analyst. Salary upto 45K. On-site - Muntinlupa • 3-5 Yrs Exp • Bachelor • Full-time Description Provide first-line technical support to end-users via phone, email, and chat. Troubleshoot and resolve IT issues related to hardware, software, and networking. Document incidents and requests in the service management system. Assist in...

This role serves as the first point of contact for global employees, providing technical support across phone, email, chat, and ticketing systems. The position focuses on diagnosing and resolving hardware, software, network, and application issues while ensuring timely service delivery aligned with ITIL standards and SLAs. The role also supports user...

A leading IT support company in Metro Manila is seeking a skilled IT Support Specialist with 3-5 years of experience in service desk roles. You will provide first-line support for IT-related issues, manage service requests, and collaborate with IT teams to enhance user experience. A Bachelor's degree in Computer Science or IT is essential, along with strong...

Amkor Worldwide Services LLC-ROHQ is seeking a Global Service Desk Analyst to provide first-level IT support across a 24x7 global environment. You will resolve hardware, software, access and network issues and manage incidents in ServiceNow with a customer-centric approach.The role requires 3+ years in service desk/IT operations, strong knowledge of Windows,...

Ascendion is seeking a Service Desk Analyst who speaks German and French to deliver first- and intermediate-level technical support for Microsoft 365 to end users across German- and French-speaking regions. The role is the primary contact for IT incidents, service requests, and technology inquiries, providing clear guidance and timely resolutions with strong...

The Service Desk Analyst (German & French Speaker - Microsoft 365) provides first-level and intermediate technical support to end users across German & French-speaking regions. The role serves as the primary point of contact for IT incidents, service requests, and technology inquiries, delivering exceptional customer service in both German and...