Current jobs related to Service Desk Specialist - Makati City, National Capital Region - SilverSky
-
IT Service Desk Specialist
4 days ago
Makati City, National Capital Region, Philippines beBee Careers Full timeWhy This Role?If you are a passionate and customer-focused professional looking to make a meaningful impact, consider applying for the position of IT Service Desk Specialist. You will have the opportunity to collaborate with cross-functional teams, participate in process improvement initiatives, and contribute to the growth and success of our organization.
-
Service Desk Support Specialist
4 days ago
Makati City, National Capital Region, Philippines beBee Careers Full timeJob OverviewThe Service Desk Specialist role involves providing technical support and troubleshooting skills to resolve customer issues. This position requires strong problem-solving abilities, effective communication, and a solid understanding of ITIL framework and ticketing systems.
-
Service Desk Specialist
2 weeks ago
Quezon City, National Capital Region, Philippines ECLARO Full timeECLARO Quezon City, National Capital Region, PhilippinesService Desk SpecialistECLARO Quezon City, National Capital Region, PhilippinesRole: Service Desk SpecialistThe Service Desk Specialist will centralize and streamline support functions, acting as the single point of contact for clients, prospects, associates, and suppliers. The role is designed to...
-
Service Desk Specialist
4 days ago
Quezon City, National Capital Region, Philippines beBee Careers Full timeWe are seeking highly skilled and motivated IT professionals to join our team as a Service Desk Specialist. The successful candidate will be responsible for providing timely response and resolution to all tickets raised by clients.
-
Service Desk Specialist
1 week ago
Quezon City, National Capital Region, Philippines Eclaro Business Solutions, Inc Full timeKickstart your career as a Service Desk Specialist – apply todayLocation: Work from Home Set upSchedule: Night shiftOverview:We're seeking a proactive and service-driven Service Desk Specialist to join our newly established Service Desk Team. This team is the cornerstone of our customer and stakeholder support experience — designed to streamline...
-
IT Service Desk Manager
4 days ago
Makati City, National Capital Region, Philippines beBee Careers Full timeJob DescriptionThe Service Desk Manager is a critical role that oversees the day-to-day operations of a 24/7 service desk team, ensuring timely and accurate responses to in-scope services and support.This position involves managing shift schedules and staffing levels to maintain 24/7 coverage while meeting service level agreements (SLAs). The Service Desk...
-
Help Desk Specialist
2 weeks ago
Makati City, National Capital Region, Philippines beBee Careers Full timeAbout This Role">We are looking for a skilled Help Desk Specialist to join our team. The ideal candidate will have a strong passion for delivering excellent customer service and will be able to communicate effectively with customers.">Key Responsibilities">">Respond to customer inquiries and resolve issues in a timely and professional manner.">Provide...
-
Technical Service Desk Specialist
3 days ago
Quezon City, National Capital Region, Philippines beBee Careers Full timeTechnical Service Desk SpecialistWe are looking for a skilled Technical Service Desk Specialist to join our team. As a key member of our support team, you will be responsible for handling client inquiries regarding product and service warranties.The ideal candidate will have a strong understanding of computer technology, electronics, and industrial...
-
Service Desk Specialist
4 days ago
Makati City, National Capital Region, Philippines Nityo Infotech Full timeRequirements:Experience in a service desk or technical support roleStrong problem-solving and communication skillsKnowledge of ITIL framework and ticketing systemsFamiliarity with Windows, Mac OS, and common office applicationsAbility to work effectively in a fast-paced environment
-
Service Desk Specialist Needed
4 days ago
Quezon City, National Capital Region, Philippines beBee Careers Full timeService Desk SpecialistWe are seeking a highly skilled Service Desk Specialist to join our team. The ideal candidate will be responsible for providing technical support to customers, resolving issues, and improving overall customer satisfaction.Responsibilities:Provide technical support to customers via phone, email, and chatResolves customer complaints and...
Service Desk Specialist
1 month ago
Thanks for the click. We know your time is valuable so we will get right to it.
We've amassed some of the best and brightest minds in cyber security who are passionate about protecting the digital world. Our team blends advanced technology alongside deep expertise to tackle the toughest cyber threats out there. Put simply, our mission is to stay ahead of the curve and create a safer digital landscape for our partners, and we think adding a Level 1 Service Desk Specialist will up our cyber game.
This person will provide Tier-1 support services for Exchange and Office 365 environments. The Technician will primarily be tasked with resolving incidents for messaging clients, over the phone in a Call Center environment, and by tickets. Basic troubleshooting for desktop, Microsoft Office, and Outlook configurations are required. You must be able to maintain Metric goals, SLA goals, and customer satisfaction goals.
What you'll be doing:- Support customers over the phone regarding various messaging issues
- Review support requests from within a help desk ticketing system
- Perform outbound calls to obtain additional information for troubleshooting and provide solutions to customer issues
- Perform initial troubleshooting and then escalate to a higher tier if needed
- Analyze mail flow, routing, and internet headers
- Friendly presence and helpful attitude
- Good interpersonal skills and ability to work well with others
- Ability to provide technical support over the phone in a professional and courteous manner
- Excellent written & verbal skills
- Attention to detail
- Good problem-solving skills
- At least 2 years in college in any related field
- At least 1 year of phone support/call center or customer service experience
- Strong working knowledge of common operating systems and software applications or strong aptitude to learn technical subjects
- Basic knowledge of email message flow/routing
- Previous customer service experience strongly desired
- One year Help Desk experience or Associate Degree/Diploma in a related field
We are hiring only from the Philippines due to location-based requirements.
#J-18808-Ljbffr