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HHA Coordinator

4 weeks ago

Cebu City, Central Visayas, Philippines SVC PH Inc. Full time

Select VoiceCom is currently looking for aHome Health Aide (HHA) Coordinator to start ASAP

Select VoiceCom is an American and Australian-owned company providing call center services. While our main goal is to provide first-class service to all of our clients, this is directly linked to our goal of providing a great work environment that our employees can be proud of. We want all of our employees to proudly say, "I work at Select VoiceCom, and think it's a great place to work" The owners and managers at SVC care about their employees and listen to their feedback. All of our company decisions take into account how they will affect our employees and what we can do to make them beneficial for our employees.

If you are considering a move from your current job or want to build a new career with an opportunity to learn and grow, then we urge you to apply at Select VoiceCom today and join the growing SVC family. You won't regret it

What we offer:

  • Php30,000-Php35,000* salary package
  • Php10,000-Php25,000* signing bonus

*Terms and conditions apply. Salaries vary between licensed and non-licensed personnel.

Plus enjoy the following benefits:

  • Medical/Dental coverage (HMO) after 1 month* + FREE HMO coverage for 1 dependent after 6 months
  • Life insurance program
  • Free weekly in-house massage
  • Cash incentives of (Php5,000) for successfully referring your friends and relatives to join SVC
  • Career development
  • Service incentive leave program
  • Annual salary increase based on performance
  • Fun and family-like working environment
  • Quarterly team outing
  • Free flowing coffee and hot chocolate
  • Cozy sleeping lounge and canteen plus entertainment area
  • Excellent office location in Cebu IT Park

*Terms and conditions apply.

Responsibilities:

  • Maintain a patient tracker for each assigned Home Health Aide.
  • Check-in with each HHA weekly to address any questions or concerns.
  • Assist with updating schedules in Kinnser and CareStitch.
  • Follow up with HHAs after completing their first visit.
  • Alert the HHAs when there's a new Case Manager.
  • Keep track of patients that are placed on hold due readmission or per PT/family request.
  • Confirm if HHA will continue after ROC visit, and if Case Manager provided an updated Aide Care Plan.
  • Monitor authorizations for HHA visits.
  • Monitor RECRT period.
  • Monitor missed visits.
  • Submit a Cancelation of Discipline order for the Case Manager.
  • Monitor the HHA's if they are following the F&D.
  • QA - chart review
  • Other tasks that may be assigned to you by the manager.

Qualifications:

  • Must be a Registered Nurse or a graduate of Nursing.
  • Clear speaking voice.
  • Good English communication skills - both written and verbal.
  • Ability to exercise initiative and independent clinical judgment.
  • Ability to work with individuals, to enlist the cooperation of many people to perform/achieve a common goal.
  • Strong customer service skills.
  • Strong computer skills - accurate typing & spelling is essential to this role.
  • Energetic, fun, and confident personality.
  • Looking for a long-term position.

How to apply:

Interested candidates may apply online. Note: Due to the volume of applications we receive every day, only shortlisted candidates will receive a phone call for an interview within 1-7 working days (Mondays-Fridays), anytime between 10AM-7PM.

You may visit our Recruitment Hub at G/F i1 Bldg., Cebu IT Park, Apas, Cebu City (beside 7-Eleven). We are accepting walk-ins from Monday to Friday 9AM-9PM.

What to prepare:

  • Updated e-copy (not printed) of your resume (.doc, .docx, .pdf)
  • Pen
  • ID e-copy (not printed) of your resume (.doc, .docx, .pdf)
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