Support Specialist
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About Revolut
People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 80+ million customers get more from their money every day.
As we continue our lightning-fast growth, 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work™. So far, we have 13,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.
About The Role
Our Customer Support team is the first point of contact for millions around the world, delivering fast, thoughtful help when it matters most. They're the voice of our customers, working closely with product teams to improve experiences and keep wow-level service at the heart of Revolut.
We're looking for a FinCrime Support Specialist to answer chats quickly and review customer issues to find solutions. You'll collaborate with colleagues, both internally and externally, to solve cases and deliver an outstanding customer experience.
To support our 24/7 coverage, this role may include night and weekend shifts, which are fully compensated.
Up to shape what's next in finance? Let's get in touch.
What You'll Be Doing
- Helping customers with their off-boarding experience via our in-app live chat
- Taking end-to-end ownership of issues and internal procedures
- Representing Revolut online at all times
- Handling sensitive and confidential information
- Collaborating cross-functionally with global teams to tackle any customer disruption
What You'll Need
- A bachelor's degree (must be able to provide at least a provisional certificate)
- Fluency in English (C1+ level)
- Excellent communication and writing skills
- 1+ years of experience in customer support
- Good investigation skills
- The ability to multitask, work well under pressure, and within tight time frames
- A willingness to work different shifts
- The ability to work together with multiple compliance teams in a dynamic, international environment
- Great numeracy and IT skills
Nice to have
- Experience in a high-volume, metrics-driven customer support role, and meeting daily/weekly targets for response time and resolution
- Experience or comprehensive training in basic anti-money laundering (AML) and know your customer (KYC) procedures (e.g., CDD, EDD, source of funds)
Building a global financial super app isn’t enough. Our Revoluters are a priority, and that’s why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We're not just doing this because it's the right thing to do. We're doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That's why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.