E-Commerce Manager

Elevate your e-commerce career to new heights as an E-commerce Manager for a leading agtech company in the Philippines An e-commerce manager is a crucial role in the success of Future Fresh. With the responsibility for driving online sales and improving customer experience through the development and implementation of effective e-commerce strategies. This person will be in charge of managing and optimizing the company’s online store, devising and executing online marketing campaigns with the team cross-functionally, and analyzing website data to identify opportunities for growth and problem-solving. The person in this role will serve as the backbone of the organization’s online presence, and their performance directly impacts the bottom line of the company and customer satisfaction.

Tasks:

• Develop and implement e-commerce strategies to increase online sales and improve customer experience.
• Assist with website content development and transitioning social storytelling to the website with the content team.
• Manage and optimize the company’s online store. This includes product listings, new uploads, voucher activations, popup management, plan & run campaigns for our online store.
• Analyze website data and customer behavior to identify trends and opportunities for improvement, using apps, tools, requests from the internal data team, Shopify dashboards, data, and more.
• Manage and coordinate the work of any third-party vendors or service providers that support the company’s e-commerce operations, such as external partners for UI/UX, web design & SEO oversight.
• Constant collaboration with other departments, such as logistics and customer service, to ensure smooth and efficient operations, delivery, and fulfillment for the best customer experience.
• Stay up-to-date with industry trends and best practices in e-commerce and digital marketing to apply to the Future Fresh store.
• Manage the budget and forecasting demand for future sales.
• Create and implement strategies to increase customer retention and loyalty.
• Manage customer service associate(s).