IT Operations and Governance Head
1 week ago
On-site - Pasig 1-3 Yrs Exp Bachelor Full-time
Job DescriptionDescriptionJob Title: IT Operations and Governance Head
Job Summary
The IT Operations and Governance Head is responsible for overseeing IT governance and operational efficiency within the organization. This role ensures IT processes align with business objectives while maintaining compliance, security, and best practices. The individual will manage and lead a team handling IT Service Management (ITSM), IT Support Operations, Project Management, Process and Change Management to optimize technology-driven workflows and support business continuity.
Key Responsibilities
IT Governance & Compliance:
- Establish, implement, and monitor IT governance frameworks, ensuring compliance with regulatory requirements and industry best practices.
- Develop policies and guidelines related to IT risk management, security, and compliance.
- Ensure alignment of IT strategies with business objectives through effective governance models.
- Collaborate with stakeholders to drive IT process improvements and mitigate risks.
Project Management & Change Management:
- Oversee IT projects from initiation to execution, ensuring they are delivered on time, within scope, and within budget.
- Implement standardized project management methodologies, tools, and best practices.
- Manage change processes to ensure smooth transitions in IT initiatives, minimizing business disruption.
- Coordinate cross-functional teams to align project execution with business priorities.
IT Service Management (ITSM) & IT Support Operations:
- Lead IT service delivery teams in providing efficient, reliable, and high-quality IT support to users.
- Oversee incident, problem, and change management processes to enhance IT service reliability.
- Develop and monitor IT performance metrics and KPIs to ensure service level agreements (SLAs) are met.
- Drive continuous improvement initiatives in IT support and operational processes.
- Ensure optimal resource allocation and capacity planning to meet organizational IT needs.
Leadership & Team Management:
- Provide leadership, guidance, and professional development opportunities to the IT governance and operations team.
- Foster a culture of accountability, collaboration, and innovation within the team.
- Identify skill gaps and training needs to enhance the team's capabilities.
Qualifications & Experience
- Bachelor's degree in Computer Science, Information Technology, or a related field. A Master's degree is a plus.
- 10+ years of experience in IT governance, operations, or service management, with at least 5 years in a leadership role.
- Strong understanding of ITSM frameworks (ITIL), project management methodologies (PMP, PRINCE2), and change management principles.
- Experience with IT risk management, compliance, and security best practices.
- Proficiency in IT governance tools, ITSM platforms, and service desk management.
- Excellent problem-solving, decision-making, and communication skills.
- Ability to work collaboratively across departments and lead cross-functional teams.
Preferred Certifications:
- ITIL Foundation or higher
- PMP or PRINCE2 certification
- COBIT or similar IT governance certification
Ortigas Avenue, 14th floor Rockwell Business Center, Pasig, National Capital Region, PH
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