Operations Coordinator
2 weeks ago
Job Type: Full-time (Remote)
SUMMARY:
This position is responsible for overseeing the seamless operation of one or more ships, ensuring effective communication across departments such as Hotels, Ground Suppliers, European Staff, and internal teams including group and sales agents. The role is focused on managing the flow of information to guarantee smooth and efficient operations. Key responsibilities include coordinating with various stakeholders, ensuring the successful execution of services, and maintaining operational efficiency across all aspects of ship operations.
DUTIES AND RESPONSIBILITIES:
- Works to a set Calendar of tasks for day-to-day operations.
- Maintains hotel blocks and releases and requests space, including extra nights, and upgrades.
- Creates accurate manifests to convey appropriate "cruise" information and sends it to necessary suppliers, utilizing the reservation system.
- Confirms services with ground suppliers through monthly updating of passenger numbers.
- Maintains costing sheets per departure for costing control.
- Generates, compiles, packages, and sends customer final documents.
- Works with the Group department to ensure all groups run smoothly.
- Coordinates any requests for custom services, in a timely manner and quote pricing to the end user.
- Answers operations questions from the Reservations (Group and Free Independent Traveler (FIT)) department.
- Works with the Air department to ensure air tickets are issued in time and accurately.
- Negotiates with suppliers for contracted and custom services.
- Validates online tour selection menu for each cruise.
- Performs other related duties as assigned by management.
QUALIFICATIONS:
- Associate's degree (AA) or equivalent from a two-year college or technical school, or six months to one-year related experience and/or training, or equivalent combination of education and experience.
- Computer skills required: Inventory Software; Microsoft Office Suite; Database Software; Internet Software; Spreadsheet Software; Word Processing Software; Electronic Mail Software; Presentation Software; Reservation Software; Phone Software.
- Other skills required:
- Excellent organizational, leadership, interpersonal communication, and computer skills.
- Clear and conceptual thinking ability is a plus.
- Excellent judgment and discretion; ability to handle multiple priorities simultaneously, meet deadlines, and handle work-related stress is required.
- Friendly, courteous, service-oriented, professional, outgoing, and customer service oriented.
- Remains calm and professional in stressful situations.
- Detail-oriented and work effectively under pressure while meeting all applicable deadlines.
- Must be able to work independently and productively with minimum supervision.
- Recognizes problems, identifies possible causes, and resolves routine problems.
- Ability to establish and maintain a professional atmosphere for employees, clients, and customers.
- Operations experience required.
- Knowledge of geography is helpful.
- At least one year of experience required.
- Ability to analyze the risk, benefit, and impact of decisions on the present and future business environment prior to taking action.
- Ability to look at situations from several points of view.
- Advance spreadsheet and computer skills.
- Ability to work with internal and external senior level executives.
- Demonstrable competence in team building, development of objectives and goals, and goal accomplishment.
- Exceptionally strong leadership and management capabilities.
- May require some travel on an as needed basis.
- Must be able to work Night Shift.
- Must take assessment link below.
BENEFITS:
- Competitive salary
- Health insurance
- Retirement plan
- Paid time off
- Professional development opportunities
We are an equal opportunity employer and welcome candidates of all backgrounds to apply.
To apply for this position please follow the link:
Application Link
#J-18808-Ljbffr-
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