Retail Assistant

4 hours ago

Iloilo City, Western Visayas, Philippines Mary Ann Lumpia Wrapper Store Full time

<div><p>A Retail Assistant is responsible for providing excellent customer service, assisting customers with product inquiries and purchases, maintaining the cleanliness and organization of the store, and ensuring a positive shopping experience.</p><p>---</p><h3>Key Responsibilities</h3><h3>Customer Service</h3><ul><li>Greet and engage customers in a friendly and professional manner.</li><li>Assist customers with product selection, providing detailed information as needed.</li><li>Handle customer complaints or issues promptly and elevate to the supervisor if necessary.</li></ul><h3>Sales and Transactions</h3><ul><li>Process sales transactions accurately using a point-of-sale (POS) system.</li><li>Promote special offers, discounts, and loyalty programs.</li><li>Achieve individual and team sales targets.</li></ul><h3>Stock Management</h3><ul><li>Replenish shelves and ensure products are displayed neatly and according to company guidelines.</li><li>Assist with stocktaking and inventory management.</li><li>Receive, unpack, and store deliveries appropriately.</li></ul><h3>Store Maintenance</h3><ul><li>Keep the store clean, tidy, and organized at all times.</li><li>Ensure displays are visually appealing and regularly updated.</li><li>Follow health and safety guidelines within the store.</li></ul><h3>Team Collaboration</h3><ul><li>Work collaboratively with colleagues to meet store goals.</li><li>Attend team meetings and training sessions as required.</li><li>Assist with opening and closing procedures, including cash handling and securing the store.</li></ul><h3>Education</h3><ul><li>High school diploma or equivalent (minimum requirement).</li></ul><p>---</p><h3>Experience</h3><ul><li>Prior experience in retail, customer service, or sales is advantageous but not always required.</li><li>Familiarity with using a point-of-sale (POS) system is a plus.</li></ul><p>---</p><h3>Skills and Competencies</h3><ul><li>Customer Service Skills: Strong ability to interact with customers in a professional and friendly manner.</li><li>Communication Skills: Clear and effective verbal communication with customers and team members.</li><li>Problem-Solving Skills: Ability to address and resolve customer complaints or issues efficiently.</li><li>Sales Skills: Capable of promoting products, upselling, and meeting sales targets.</li><li>Organizational Skills: Managing store tasks, restocking products, and maintaining a clean workspace.</li><li>Numerical Skills: Comfort with basic math for handling transactions and balancing cash registers.</li><li>Teamwork: Willingness to collaborate and contribute to a team-oriented environment.</li><li>Attention to Detail: Ensures shelves are stocked, pricing is accurate, and displays are attractive.</li></ul></div>
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