Support Technician
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Job Highlights
- You've been grinding remote tickets for years
- You've mastered the queue
- You've soloed Exchange
- You've tanked Azure outages and DPS'd your way through AD forests
Company Overview
We are First Focus – Australia's top MSP with 300+ staff across 4 countries. We’re growing fast, evolving constantly, and building careers with purpose.
Role Overview
This isn't just another support role. It's a chance to:
- Work across desktop, servers, firewalls, cloud infrastructure, and AI tools
- Train like a beast – 10 paid training days, certifications increase pay
- Join a team of smart people who care about tech and each other
- Escape the script – solve real problems, not just reset passwords and reboot printers
Responsibilities
- Slay tickets across Microsoft AD, Azure, M365, and Exchange
- Troubleshoot desktops, servers, firewalls, and networks
- Support cloud platforms – Azure AD, Entra, Hyper‑V, Citrix, AWS (no VMware)
- Jump into project deployments when things get spicy
- Collaborate with senior engineers to keep environments clean, lean, and efficient
- Occasionally visit client sites (fuel, tolls and parking covered)
Requirements
- 3+ years of MSP experience and strong troubleshooting skills
- Comfort with PSA/RMM tools such as ConnectWise Manage & RMM
- Proficient in Microsoft 365 and Active Directory administration
- Solid knowledge of Windows Server, Exchange, and networking
- Written and spoken English – clear communication required
- Basic knowledge of AI tools, prompt engineering, workflows or automation platforms such as Claude, Hatz, Copilot, ChatGPT
- Ability to identify patterns and opportunities for automation or process improvement
- Willingness to learn and collaborate on AI‑driven support improvements
- Strong problem‑solving mindset and focus on comprehensive solutions
- Dedication to clean documentation and compliance
- Bonus: experience with SolarWinds, IT Glue, Huntress, Datto, Auvik, and other support tools
Benefits
- Competitive salary and benefits
- HMO coverage from day one – one dependent included
- Free access to Uprise – 1:1 coaching with qualified psychologists or counselors
- 25 paid leave days annually
- Continuous learning culture – training, certifications, and career development
- Php 20,000 Employee Referral Program
- Social events, EOFY and Christmas celebrations
- Hybrid work setup in Ortigas or Alabang
Neurodiversity
We welcome applications from neurodiverse candidates. If comfortable disclosing, we will share our Neurodiversity Statement and work to create an inclusive environment.
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