E-COMMERCE PRODUCT OFFICER

About the Company

Positive Exposure is a multidisciplinary consulting company focused on Philippine Tourism. Major projects range from tourism development planning, branding, product development, partnerships and digitalization. Our digitalization initiative transformed into a proprietary tourism digital platform-LOCALIZED ONLINE VISITOR ECOSYSTEM -LOVEPH.

Love PH is the company’s banner product which is scheduled to be launched in Q12026. In collaboration with the Department of Tourism, we have designed a seamless and multifunctional online travel agency where visitors to and in the Philippines can plan, book and pay for their travel needs in one single app.

This core product of Positive Exposure aims to revolutionize and transform the tourism industry through its unique and customized features.
Manage the development and operational readiness of assigned travel products on LOVEPH. Translate customer, merchant, and business requirements into clear specifications and coordinate with the Product & Engineering team to deliver reliable discovery, booking, payment, and fulfillment journeys.

Duties and Responsibilities

Area Responsibilities

1. Travel Product Management

Manage assigned categories such as hotels, tours, transport, attractions, dining, nightlife, and wellness. Maintain clear product scope, priorities, milestones, and accountable owners.

2. Requirements and Business Rules

Document product requirements, user stories, acceptance criteria, pricing rules, availability, booking cutoffs, inclusions, exclusions, cancellation terms, and refund conditions.

3. Customer Journey Development

Work with UX/UI and engineering members to develop complete journeys from product discovery through booking, payment, confirmation, fulfillment, and post-booking assistance.

4. Merchant Product Readiness

Validate that merchant listings contain complete and accurate descriptions, rates, inventory, schedules, policies, and fulfillment instructions before activation. Coordinate corrections with the onboarding team.

5. Development Coordination

Maintain the backlog for assigned products, clarify requirements, track delivery, and elevate blockers or changes affecting timelines.

6. Supplier and Payment Integrations

Define business requirements for supplier systems, payment gateways, vouchers, and digital tickets. Confirm expected handling of failed payments, unavailable inventory, and delayed supplier confirmations.

7. Testing and Acceptance

Coordinate product-specific end-to-end tests covering successful bookings, failed transactions, cancellations, refunds, and service exceptions. Document defects and verify fixes with QA.

8. Cross-Platform Alignment

Check that approved product functions and information are aligned across iOS, Android, and web. Track differences and coordinate their resolution.

9. Launch Readiness

Maintain readiness checklists covering listings, inventory, functionality, policies, testing, analytics, and support instructions. Recommend activation or postponement based on evidence.

10. Product Performance Analysis

Monitor conversion, booking success, checkout abandonment, cancellations, customer feedback, and product usage. Recommend improvements supported by findings.

11. Issue Resolution

Investigate product-related booking and fulfillment concerns with Operations and engineering. Prioritize recurring issues according to customer and business impact.

12. GAB AI Product Coordination

Ensure assigned travel products have accurate information for GAB’s discovery and recommendation functions. Test whether recommendations reflect available offerings and booking conditions.

13. Reporting and Documentation

Maintain a product-by-product report covering actual status, files, approvals, deadlines, partner commitments, risks, dependencies, and responsible team members.

14. Turnover and Continuity

Keep requirements, designs, test results, decision logs, and pending actions organized in company-controlled systems. Complete documented turnover when responsibilities change.

Product & Engineering Support Members

Team Member

Working Relationship

Product Manager / Product Analyst

Align priorities, requirements, backlog, and performance analysis.

UX/UI Designer

Develop customer journeys, prototypes, and interface improvements.

Technical Lead and Developers

Clarify specifications and coordinate development and integrations.

QA / Software Testers

Prepare test scenarios, validate fixes, and confirm acceptance results.

Data / BI Engineer

Establish reporting requirements and analyze product performance.

AI Engineer

Coordinate product information and