Business Support Associate

2 weeks ago


Manila, National Capital Region, Philippines Qoala Full time

Summary Of The Job

The Business Support Associate plays a key role in managing claims, insurance operations, and finance-related tasks while providing support in customer service, general affairs, and procurement. This role requires strong attention to detail, coordination skills, and the ability to liaise effectively with internal teams and external partners.

Responsibilities

Claims Management:
  1. Handle all product claims for Qoala Partnership
  2. Handle claims from the initial notification until it is approved by the Insurance Company
  3. The said claim handling can be in the form of:
  4. Examination of all claim supporting documents before being sent to the insurance
  5. Monitor the claim process from start to finish
  6. Maintain SLA of Insurance
  7. Handle claim appeals to Insurance Company
  8. Ensure Report Claims on a daily basis
Insurance Operations:
  1. Policy closing to insurance partner (submit quotation, data checking, etc)
  2. Bridge the communication between sales team and Insurance Partners
Finance Operations:
  1. Record daily transactions, invoices, tax payments
  2. Manage accounts receivable
  3. Keep records of invoices and tax payments
  4. Identify and address account discrepancies
Additional Supports:
  1. Provide support in other areas: customer service, office GA & procurement

Requirements

  1. 2-4 Years in claim position/customer support/customer service
  2. Diligent
  3. Used to fast-paced working environment
  4. Staying in Manila
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