Contact Center Specialist
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Provides exceptional customer service to callers. Troubleshoots billing inquiries, explains benefits coverages, and explains course of action and timeframes.
Requires 6 months to 1 year of customer service experience.
Contact centre or call centre experience is preferred but not required.
Some college education is required.
Ensures proper documentation, recording, and closure of issues.
Collaborates with other internal departments to research insurance denials, missing payments, and attorney requests.
Healthcare or insurance industry experience is preferred but not required.
Performs special projects and other duties as assigned.
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