Park Sales Officer

2 days ago

Taguig, Metro Manila, Philippines Megaworld Corporation Full-time ₱335,000 - ₱558,000 Contract

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1. Take ownership of all party matters
2. Develop business opportunities and drive sales to maximize party revenues.
3. Achieve set sales targets and pursue profitable growth opportunities.
4. Provide such an incredible guest experience that clients not only upgrade their package, but refer their friends and colleagues too
5. Support any and all marketing needs, from being on hand for photoshoots and influencer collaborations, to creating coupon codes in the system and checking printing proofs

1. Arrange bookings for parties, groups or events, ensuring confirmation and payments are actioned within the required timeframes.
2. Work closely with the Finance Department to process payments and refunds, ensure accurate invoicing and follow-up.
3. Ensure booking systems and other methods of tracking activity are recorded and updated in a timely and accurate manner.
4. Help parents create incredible birthday parties that their children will never forget

1. Actively participate in team discussions, meetings and other team forums to impart knowledge and keep abreast of new products/services to be communicated to guests.
2. Proactively identify new business opportunities and maintain relationships with existing guests to ensure excellent levels of guest service are maintained.
3. Evaluate call center performance with key metrics (accuracy, call-waiting time, sales rates, guest service survey etc.) and upgrade the guest service level.
4. Support all in-venue promotions if necessary.

1. You have 1+ year’s experience working in customer service and event planning, ideally in the family entertainment center category
2. Work collaboratively with our operations team to ensure all events run smoothly, providing clear communication and support as needed
3. You are all about the details, are super organized, able to multitask, manage your time and have killer instincts when it comes to problem-solving

1. Work with Park Operation Department to carry out investigation on complaint cases and strive to find a speedy and effective solution to guests’ concerns in a friendly and calm manner, whether the complaints come from call, email, in- venue or social media.
2. Manage and identify major complaint natures, work with Park Operation to provide advice for remedial solutions for continuous improvement.
3. Report problems, potential crises and complaints to management for service improvement.
4. Handle customer feedback and complaints, aiming to leave customers with a smile