General Manager

About Claritas

Claritas is the next generation professional services firm. Our services and solutions are tailored to the needs of start-ups and enterprise companies in Southeast Asia and beyond.

About the Client

Our client is a fast-growing F&B chain with stores in BGC and Makati. They currently operate four branches in Metro Manila.

We are looking for a General Manager - Operations

We are looking for an experienced, hands-on General Manager to oversee day-to-day operations, develop our people, build systems and controls, improve profitability, and help scale the business as we continue to grow.

Key Responsibilities

Operations Leadership

• Oversee daily operations across all restaurant locations and commissary.
• Ensure consistent execution of food quality, service standards, cleanliness, and guest experience.
• Conduct regular store visits, audits, and operational reviews.
• Identify operational issues and implement solutions quickly and effectively.
• Drive operational excellence across all locations.

Leadership & Team Development

• Lead, mentor, coach, and develop Store Managers, Assistant Managers, and key team members.
• Build a culture of accountability, hospitality, teamwork, and continuous improvement.
• Conduct regular performance reviews and coaching sessions.
• Assist with recruitment, onboarding, training, and leadership development.
• Develop future leaders within the organization.

Systems & Process Improvement

• Build, document, and implement standard operating procedures (SOPs).
• Establish systems and controls that support operational consistency and growth.
• Improve workflows, communication, and operational efficiency.
• Ensure compliance with company policies and government regulations.
• Create scalable processes capable of supporting future expansion.

Reporting & Accountability

• Develop and maintain daily, weekly, and monthly operational reports.
• Track key metrics including sales, covers, labor cost, food cost, inventory, guest satisfaction, and profitability.
• Lead weekly operations meetings and review performance with management.
• Hold managers accountable to performance goals and operational standards.

Financial Performance & Controls

• Drive profitability through effective management of food cost, labor cost, and operating expenses.
• Review store P&Ls and implement action plans to improve results.
• Strengthen inventory controls, purchasing procedures, cash handling, and loss prevention systems.
• Identify opportunities to improve margins and reduce waste.

Marketing & Sales Execution

• Work closely with the marketing team to ensure successful execution of promotions and campaigns.
• Develop local store marketing initiatives to drive traffic and sales.
• Ensure all promotional activities are properly implemented at store level.
• Analyze sales trends and recommend initiatives to improve performance.

Guest Experience & Quality Assurance

• Maintain high standards of food quality, service, cleanliness, and hospitality.
• Monitor guest feedback, online reviews, and customer satisfaction.
• Implement corrective actions and continuous improvement initiatives.
• Conduct regular quality assurance audits across all stores.

Growth & Expansion

• Lead operational readiness for new store openings.
• Assist with manpower planning, recruitment, training, and opening schedules.
• Support the expansion of the business from 4 stores to 8+ stores.
• Ensure the commissary and support functions are prepared for growth.

Qualifications

• Minimum 5-10 years of restaurant operations management experience.
• Experience managing multiple restaurant locations.
• Background in casual dining, fast casual, or restaurant groups preferred.
• Strong understanding of restaurant financials and P&L management.
• Proven experience implementing systems, controls, SOPs, and operational processes.
• Strong leadership, coaching, and people development skills.
• Highly organized, detail-oriented, and execution-focused.
• Strong communication and problem-solving abilities.

Success Metrics

• Achievement of sales and profitability targets.
• Food cost and labor cost maintained within company targets.
• Strong store audit and compliance scores.
• Improved guest satisfaction and online review ratings.
• Effective development and retention of managers and staff.
• Timely and successful opening of new locations.
• Accurate and consisten