ServiceNow HR Service Delivery

Job Description

Sponsorship: GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.

Work Arrangement:
This role is categorized as hybrid. This means the successful candidate is expected to report to the GM Philippines office three times per week or other frequency dictated by the business.

The Role

The HR Service Delivery (HRSD) Product Owner is a member of the HR Technology team and responsible for implementation and evolution of the ServiceNow HRSD platform. This role will have direct reports and be responsible for strategy and delivery of seamless and intelligent employee experiences using the ServiceNow HRSD platform.

The Product Owner works closely with People Services, HR Technology and IT stakeholders to implement scalable solutions and is responsible for defining and executing the HRSD product roadmap, aligning with HR organization goals and helping maximize value from investments in ServiceNow, Workday HCM and Agentic AI platforms such as Moveworks.

What You'll Do

• Own the ServiceNow HRSD product roadmap, backlog and delivery of solutions that enhance employee experience.
• Champion the use of ServiceNow's Unified Data Fabric and native AI/ML capabilities to streamline workflows and enhance automation.
• Ensure solutions are aligned with enterprise architecture, governance and security standards.
• Join the HRSD implementation team and create an operational model to support HRSD after go-live (in collaboration with cross functional stakeholders).
• Ensure seamless integration with Workday HCM, maximizing bi-directional data flow and alignment across systems.
• Partner with HR Technology and IT teams to design and implement workflows with agentic AI systems such as Moveworks, enabling conversational AI services for employees.
• Collaborate and lead team members including Developers, System Administrator, and Citizen Developers.
• Facilitate agile backlog grooming, standup meetings, retrospectives, etc., to ensure user stories and requirements are clearly defined and delivered iteratively.
• Partner with COEs, and HR Technology and operations teams to gather needs, align priorities, and translate business objectives into digital capabilities.
• Provide technical leadership and oversight for platform upgrades, training, and adoption across the enterprise.
• Leverage ServiceNow reporting and analytics capabilities to monitor usage, measure ROI, and continuously optimize performance.

Your Skills and Abilities (Required Qualifications)

• Bachelor's degree in technology or equivalent.
• 5+ years experience in HR Technology or HR Operations with a focus on ServiceNow HRSD.
• Demonstrated experience leading HRSD implementations, including configuration and testing.
• Experience working in a hybrid ServiceNow operating model where the platform is managed between HR Technology, Shared Services and IT.
• Familiarity with ServiceNow's Unified Data Fabric and native AI capabilities.
• Strong background in agile product ownership, with experience defining and managing backlogs.
• Excellent communication and stakeholder engagement skills across HR, IT, and leadership teams.
• Understanding of low-code/no-code development and governance in enterprise platforms.
• Willingness to work on night shift (mid to night shift, flexible working hours to support US time zones).

What Will Give You A Competitive Edge (Preferred Qualifications)

• ServiceNow Certified HRSD Implementer or equivalent implementation experience.
• ServiceNow Certified System Administrator (CSA).
• Knowledge of agentic AI systems (e.g., Moveworks) and experience integrating them into enterprise HR ecosystems.
• Expertise in Workday HCM configuration or integrations.

About GM
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us
We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

Diversity Information
General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities.

We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.