Current jobs related to Workforce Manager - Taguig, National Capital Region - TASQ Staffing Solutions

  • Workforce Manager

    1 week ago

    Taguig, National Capital Region, Philippines iOPEX Technologies Philippines Inc. Full time

    Workforce Manager - OnsiteThis is a full-time on-site role as a Workforce Manager located in Taguig. The Workforce Manager will be responsible for capacity planning, workforce management, program management, and workforce planning. The role involves overseeing day-to-day tasks related to workforce optimization and ensuring efficient operations.Key...

  • Workforce Manager

    2 weeks ago

    Taguig, National Capital Region, Philippines iOPEX Technologies Philippines Inc. Full time

    Workforce Manager - Onsite - 50k Joining BonusWorkforce Manager - Onsite - 50k Joining Bonus4 days ago Be among the first 25 applicantsiOPEX Technologies Philippines Inc. is a digital service provider offering optimized Digital Engineering, Operations, and Studio Services. The company excels in creating new products and innovative solutions for traditional...

  • Workforce Manager

    1 week ago

    Taguig, National Capital Region, Philippines Private Advertiser Full time

    Duties and Responsibilities:Understanding of key business objectives, timeframes, and requirements associated with Workforce Management.Responsible for tracking, forecasting analyzing real time management and planning of assigned call volume, headcount requirements, shrinkage, attrition and handle time goals throughout the group sites.Reporting of Daily...

  • Workforce Manager

    2 weeks ago

    Taguig, National Capital Region, Philippines iOPEX Technologies Full time

    Showcase your talents. Create your success story with usWe are looking for an awesome and talented Workforce Management professionals for our growing #happy@work WFM teamWorkforce ManagerWorkforce Assistant ManagerWorkforce LeadWorkforce SchedulerWorkforce Real Time AnalystResponsibilities:Manage performance of a team comprised of a Workforce Lead and...

  • Workforce Management Strategist

    2 weeks ago

    Taguig, National Capital Region, Philippines beBee Careers Full time

    Workforce Management StrategistThe ideal candidate for this role is a highly experienced workforce management strategist with a proven track record in implementing effective workforce management strategies and processes. This individual will be responsible for providing expert advice on global payroll platforms, analyzing complex global workforce management...

  • Workforce Management Manager

    2 weeks ago

    Taguig, National Capital Region, Philippines GSS PH Full time

    Requirements:Bachelor's DegreeMinimum 8 – 10 years of experience in Workforce management (Time management, attendance, scheduling, etc.) and Payroll consulting. Experience of working in a consulting environment on global client projects in areas of time & attendance, workforce management transformation and shared services advisory.Experience in team...

  • Workforce Management Consultant

    4 days ago

    Taguig, National Capital Region, Philippines beBee Careers Full time

    Workforce Management ConsultantAs a Workforce Management Consultant, you will play a critical role in helping us optimize our workforce management processes. This includes forecasting service demand, creating staffing schedules, and analyzing performance metrics to identify areas for improvement.

  • Workforce Management Professional

    2 weeks ago

    Taguig, National Capital Region, Philippines beBee Careers Full time

    Workforce Planning SpecialistThis full-time on-site role involves overseeing capacity planning, workforce management, program management, and workforce planning. The Workforce Planning Specialist will be responsible for coordinating with WFM Business Partners to ensure critical assignments and deliverables are met, and directing teams on using and applying...

  • Workforce Operations Manager

    1 week ago

    Taguig, National Capital Region, Philippines beBee Careers Full time

    Workforce Management ExpertWe are seeking a seasoned Workforce Management Manager to oversee team performance, implement agent schedules, and forecast resource needs.The ideal candidate will have at least 2-3 years of experience in workforce management and possess strong conflict resolution skills.

  • Workforce Management Manager

    3 weeks ago

    Taguig, National Capital Region, Philippines GSS PH Full time

    Requirements:Bachelor's DegreeMinimum 8 – 10 years of experience in Workforce management (Time management, attendance, scheduling, etc.) and Payroll consulting. Experience of working in a consulting environment on global client projects in areas of time & attendance, workforce management transformation and shared services advisory.Experience in team...

Workforce Manager

1 month ago

Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full time
Job Responsibilities
  • Impact the bottom line: Participate in the analysis, evaluation, and implementation of existing and proposed systems and tools used for workforce planning, monitoring and forecasting.
  • Represent the Workforce Department: Participate in customer presentations, client calls, and quarterly business reviews to represent the workforce management department.
  • Support the Team: Consult with local managers, project managers, and other key players to define scheduling/forecasting requirements to meet call center metrics and communicate workforce scheduling and intra-day operations objectives.
  • Set the Path to Success: Implement and maintain intra-day workforce team responsibilities to assist service delivery in achieving desired performance metrics.
  • Take the Lead: Create procedures necessary to successfully monitor daily operations and advise managers on appropriate action steps.
  • Be the Expert: Act as a resource to provide best practices to assist management in scheduling and workforce planning.
  • Uphold Performance Metrics: Analyze scheduling needs on a weekly basis to ensure adequate phone coverage and compare weekly schedules to workforce management recommendations for accurate implementation.
  • Plan Ahead: Compile and interpret statistical information to calculate and project staffing requirements of department.
Qualifications
  • Five to seven years of process transformation experience in operations or WFM experience with WFM applications; Five or more years of program management experience.
  • Strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner.
  • Strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements.
  • Demonstrated leadership skills; be able to take the lead in making improvements and resolving issues.
  • Ability to be pro-active in developing trust and professional rapport with employees and team members; work as a team-player.
  • Ability to efficiently manage time and keep track of multiple schedules, meetings, and initiatives.
  • Ability to work in MS Office.
  • Ability to present in front of large groups of senior leaders in a professional and effective way.
  • Ability to identify and address professional development needs and knowledge gaps.

Work Location: Legazpi, Bicol

#J-18808-Ljbffr