On-Site Contact Center Analyst

CONTACT CENTER ANALYST, VOICE OPERATIONS TEAM 1 Position Title: Contact Center Analyst Job Summary: Contact Center Analysts (CCAs) shall provide customer service by responding to the inquiries and resolving requests of the customers via phone. Duties & Responsibilities Provides world-class customer service Responds to customer queries and requests made...

Teleperformance in Pasay City, Metro Manila is seeking a Real Time Analyst to monitor and optimise call centre performance in real-time, ensuring peak efficiency and high service standards. The role requires strong analytical ability, CCMS/WFM experience, and the ability to communicate complex data clearly.You will analyze KPIs, track queues, guide...

Be #InGoodHands with Metrobank! Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your...

On-site - Pasay Fresh Graduate/Student Bachelor Full-time Job Description Efficiently monitor and analyze incoming and outgoing funds of all Branches nationwide to ensure no misuse and that the records match the system. Collaborate with Information and Data Analysts, Area Auditors on any reported discrepancy that points to possible funds misuse. Communicate...

About the job Call Center Workforce Scheduler - Pasay About the job Workforce Scheduler (Pasay) | Onsite Requirements At least 1 year experience as WFM Scheduler in a BPO/Call Center Setup We need people who can start immediately or who are on their final few days of rendering their resignation. Work Setup: Onsite Shift: Graveyard Schedule The...

Neksjob Philippines is seeking an Operations Supervisor to lead a team in Seaside, SM Mall of Asia, Pasay City. This on-site role requires at least 2 years of supervisory experience in a BPO/Contact Center and willingness to work shifting schedules. The position focuses on coaching, monitoring metrics, and ensuring operational excellence.Responsibilities...

Call center agents serve as the main point of contact between the company and its customers. They handle inbound inquiries, resolve customer concerns, process orders, maintain accurate records, and deliver exceptional service to ensure high customer satisfaction. What you'll do daily: Answer customer calls Explain products clearly Solve problems and answer...

EXL Service Philippines, Inc. is seeking a Real-time Operations Analyst responsible for monitoring live performance and service levels across contact center operations in Manila.You will track agent adherence, attendance, and productivity while adjusting intraday staffing to meet demand and performance targets. You will communicate risks, recommend...

Metrobank is hiring a Contact Center Analyst for the Voice Operations Team. The role involves providing customer service by responding to inquiries and resolving requests and complaints via phone.You will handle transactions related to deposits, remittances, MetroHome, MetroCar and e-Banking, and must meet prescribed targets. Candidates should have a...