Incident & Service Improvement Analyst

Atlas Technica is hiring a Service Management Analyst to improve incident and problem management across client environments. You will lead root cause analyses, support major incident events, and monitor service health with a focus on preventing recurring issues and improving SLA performance. The role requires strong analytical skills, ITIL proficiency, and...

About NCR Atleos NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. TITLE: Executive - Incident Management LOCATION: Cebu About NCR Atleos...

Kinettix, Inc. seeks a SOC Analyst II to monitor security events and coordinate incident response across the organization’s environment. You will work with Defender XDR, Wazuh, Entra ID, Purview, and Keeper to detect threats and investigate alerts. In this role, you will lead containment and recovery efforts, mentor SOC Analyst I, and help improve...

Ensure operational continuity by minimizing the impact of incidents and restoring affected technological services in the shortest possible time, thereby maintaining efficient and reliable operations without service disruptions. Manage efficient and timely responses. Identify improvement opportunities in the management of processes of incidents and propose...

NCR Voyix is seeking an experienced Incident Manager to own the end-to-end lifecycle of incidents for Retail customers, operating within an ITIL-aligned framework. You will coordinate across multiple technical tiers, engineering, and vendors to ensure rapid resolution and maintain customer trust. You will lead major incidents, manage communications to...

Title: Service Management AnalystReports to: Manager, Service ManagementDepartment: Service ManagementLocation: Manila, PH – RemoteSchedule: 9:00 AM – 6:00 PM Eastern TimeTerm: International Contractor About Atlas Technica Atlas Technica’s mission is to shoulder IT management, user support, and cybersecurity for our clients, who are hedge funds...

AvePoint in Cebu City is seeking a capable IT Help Desk Analyst to join our hybrid team. You will be the first point of contact for IT issues across phone, email and client portals, providing timely updates and solutions. You’ll manage Office 365 and Active Directory tasks, configure devices, and troubleshoot using ITSM tools. Additionally, you will...

Check Point is seeking a Cyber Threat Intelligence Support Analyst to join our Services Intelligence teams. The role focuses on monitoring ERM intelligence platforms, producing actionable alerts, and investigating cyber incidents.You will resolve Tier 1 issues and collaborate with teams to enhance security operations. The position supports a remote work...

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers,...