Real-Time WFM Analyst: Drive Queue Performance
18 hours ago
Philippines
Journeyfront, Inc.
Full-time
₱279,000 - ₱469,000 Contract
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ClearSource is seeking a WFM Real-Time Analyst in the Philippines to monitor live queues and agent statuses, ensuring optimal resource alignment and real-time decision support. You will manage schedules, generate performance reports, and drive data-driven improvements across global teams.
You will lead onboarding for new hires, participate in technology implementations, and provide ongoing updates to support strategic operations.