Installation Coordinator

About the Job

We are seeking an Installation Coordinator to support our Government Services team, with a focus on resolving failed and delayed installations through account research, proactive outreach, and consistent follow-up.

Must Have Requirements

These are essential requirements for this role. Candidates must meet all of the criteria below.

Tools/Platforms

Responsibilities

Key Responsibilities

• Review failed and delayed installations, research Salesforce account history, verify contact information and authorizations, and manage follow-up cases through resolution.
• Contact members and appropriate alternate contacts to resolve communication barriers and connect members with technicians to schedule installations.
• Coordinate with technicians, vendors, and internal teams to resolve scheduling, equipment, inventory, and account issues.
• Monitor installation queues, dashboards, and overdue appointments; follow established outreach procedures and elevate unresolved issues with clear supporting details.
• Maintain accurate records of contact attempts, appointments, actions, and outcomes; support customer follow-up and identify recurring issues and process improvements.
• Provide daily installation chat and case support, coordinate inventory requests, and assist with Field Nation and other installation work as trained.

Qualifications

Qualifications

• At least three years of experience in customer service, operations, logistics, or installation coordination.
• Excellent spoken and written English, with confidence making outbound calls and assisting members with patience and professionalism.
• Experience using Salesforce or a similar CRM to research accounts, manage cases, review reports, and document activity accurately.
• Strong organization, attention to detail, problem-solving, and follow-through; able to manage multiple priorities and work independently.
• Reliable internet and a quiet, private workspace; ability to follow member privacy requirements and complete required compliance training.

Why Join Us?

• Meaningful work supporting seniors and their families.
• Remote work with a collaborative team and ongoing training and development.

Skills

Tools/Platforms

Common Methodologies/Frameworks

CRM

General Skills

Call Center Operations Customer Satisfaction Cross-functional Collaboration

Soft Skills

Attention to Detail Communication

Education & Experience

Education

Minimum

Experience

3+ Years

Additional Requirements

Technological Requirements Windows

Language English

City/Province/Country Mandaue, Cebu, Philippines

About the Company

1840 & Company is a global organization focused on delivering innovative business solutions that help companies grow, scale, and succeed. Operating in over 150 countries, we support organizations through a range of workforce, operational, and business services designed to drive efficiency and long-term success.

Job Overview

Employment Type

Full-Time Employee

Department

Customer Service/Support

Job Level

Intermediate

Location

Years of Experience

3+ Years

PHP 33,000 - 33,000 Monthly

Working Hours

Monday 09:00 - 18:00 (Pacific/Easter) Tuesday 09:00 - 18:00 (Pacific/Easter) Wednesday 09:00 - 18:00 (Pacific/Easter) Thursday 09:00 - 18:00 (Pacific/Easter) Friday 09:00 - 18:00 (Pacific/Easter)