Job Title: Multilingual Language

3 days ago

Quezon City, Metro Manila, Philippines Gratitude Philippines Full-time ₱436,000 - ₱895,000 Contract

Job Title: Multilingual Language - Vietnamese

Work setup: Onsite in Quezon City

Work schedule: Shifting/ Night shift

Salary: 39,112.60 to 80,159.33 (Salary remains negotiable)

20,000 Sign-on Bonus + Incentives

Availability: ASAP

Heads: 4 Hire

Target Start Date: September 2026

Job Qualifications:

  • Open to candidates with or without BPO experience
  • Speak fluently and spontaneously in the Vietnamese language
  • Use the language effectively in a professional environment
  • Understand complex and extended conversations, including implied meanings
  • Working knowledge of English is needed; training and client systems are in English
  • The primary language for customer interaction remains the languages specified in the table
  • Previous collections experience is highly preferred but not required
  • Understanding of the Order-to-Cash (02C) process is highly preferred but not required
  • Candidate must be able to work on PH and with a valid working VISA
  • Also accepts Temporary Resident Visa for non-Filipino applicants.
  • Eligible to work in the Philippines and available to start ASAP

Language Skills:

  • Fluent in Vietnamese

Responsibilities:

  • Handle inbound and outbound customer interactions professionally through phone, chat, email, or other support channels.
  • Provide customer support in English and Vietnamese Language
  • Assist customers with account-related inquiries, service requests, billing concerns, product information, and general support needs.
  • Resolve customer concerns efficiently while delivering a positive customer experience.
  • Communicate information clearly, accurately, and professionally across different cultures and customer backgrounds.
  • Document customer interactions accurately using company systems and tools.
  • Meet quality, productivity, attendance and customer satisfaction goals.
  • Build trust and customer loyalty through exceptional service and problem-solving
  • Perform other duties as assigned to support business and operational needs.

BENEFITS:

  • Company events
  • Free Parking
  • Health Insurance
  • Life Insurance
  • Paid Training
  • Promotion to Permanent employee

Pre-Screen Questions:

  • Describe your Vietnamese language proficiency:
  • Can you speak fluently in Vietnamese?
  • Current location:
  • Nationality
  • What type of Visa do you have?
  • Do you have previous experience with the order-to-cash process
  • Last drawn salary
  • Expected Salary
  • Notice period: