Claims Supervisor

Overview

Competencies, Skills, Knowledge And Abilities – Leadership Competencies

Here’s the difference you’ll make

As Claims Supervisor, you will be responsible for implementing procedures and preventive measures; evaluating and processing of claims and initiating continuous process enhancement of claims management.

What you’ll do (your mission)

• Ensures accurate and timely adjudication and settlement of claims and other cargo related complaints filed by clients.
• Certifies correctness of claims investigation report. Validates rightful claimant party, amount of claim, completeness and correctness of documents, correct entries in the CIR, correct charges and account codes.
• Responsible for screening and validating insurance related claims and facilitate coordination to Insurer, Insurance Brokers and Surveyor / Adjusters.
• Ensures that all incidents of cargo damages more than policy deductible are reported to insurance company/broker/surveyor on time.
• Monitors status of insurance claims.
• Ensures insurance settlement collections are on time.
• Meets with Insurer / Insurance Broker / Surveyor on a regular basis to discuss any concerns with respect to our insurance recovery.
• Ensures claim liability notices and collection letters to the negligent third party are served on time.
• Regularly monitors the observance of Claims policies and resolution.
• Monitors and satisfactorily addresses all claims related inquiries and communications as well as all other information requirements that may be requested of the unit from time to time.
• Ensures that claims are properly attended, i.e. updates to customers are made, denial letters served, settlements made on time within timeline, and CIRs approved by approvers within timeline.
• Meets regularly with claims staffs to discuss any claims related issues.
• Formulates and consolidates reports.
• Recommends procedure enhancement to Operations with the objective of claims and damages prevention to ultimately improve services.
• Conducts inspection of warehouses.
• Supervises and oversees implementation of approved action plans for prevention of claim recurrence.
• Handles proper accounting of receivables from Insurance.
• Performs other duties as may be assigned.

You’ll thrive in this role if you

Educational Background

• Graduate of any business course

Professional Experience

• At least 2 years work-related experience.
• Preferably with background in insurance claims

Competencies, Skills, Knowledge And Abilities

Leadership Competencies

• Communication skills
• Business Knowledge
• Leadership Skills
• Customer Management
• Problem Solving Skills
• Interpersonal Relationship

Technical Competencies

• Claims Management
• System Application Usage

Other

• N/A

Date

• N/A

Certifying Body

• N/A

What’s In It For You At 2Go

• Own enterprise impact. You are trusted to influence decisions and enable the business to perform at its best.
• Grow in a valued community. You work in a culture that listens, collaborates, and invests in your long-term success.
• Excel through expertise. You are empowered and recognized for delivering high standards and smart solutions.
• Be recognized and feel valued—at work and beyond. Receive and enjoy competitive compensation, performance bonuses, incentives, travel perks, Day 1 access to health and wellness programs and paid time off designed to support your well-being.