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Command Center Manager

1 month ago

Manila, National Capital Region, Philippines Fruitas Holdings Incorporated Full time

Fruitas Holdings Inc. is Hiring a Command Center Manager

Do you thrive in fast-paced environments and excel at problem-solving? Are you passionate about leading a team and ensuring smooth operations? Then Fruitas wants YOU We're searching for a highly organized and detail-oriented Command Center Manager to join our dynamic team in Sta. Mesa, Manila. This is an office-based position.

Job Responsibilities:

  • Oversee the daily operations of the Command Center, ensuring efficient and effective communication across all stores.
  • Provide real-time support and problem-solving to our stores, addressing operational challenges and customer concerns promptly.
  • Manage and mentor a team of Command Center personnel, fostering a collaborative and productive work environment.
  • Develop and implement strategies to improve operational efficiency and customer satisfaction.
  • Monitor key performance indicators (KPIs) and generate reports to track progress and identify areas for improvement.
  • Handle customer complaints and escalate issues as needed, ensuring timely resolution and customer satisfaction.
  • Collaborate with other departments to ensure seamless integration of operations.
  • Develop and maintain comprehensive documentation and procedures for Command Center operations.

Job Qualifications:

  • Bachelor's degree in Business Administration, Operations Management, or a related field.
  • At least 3 years of experience in a managerial role, preferably in a retail or operations setting. Experience managing multiple stores is a plus.
  • Proven experience in handling customer complaints and resolving conflicts effectively.
  • Excellent leadership and team management skills.
  • Strong analytical and problem-solving skills.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
  • Excellent communication and interpersonal skills.
  • Ability to work effectively under pressure and meet deadlines.
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