Salon Receptionist

Job Summary

Lend your expertise to our team as a friendly, organized Salon Receptionist and the first point of contact for our clients. You’ll answer calls and messages, manage the appointment book, and make every guest feel welcome from their very first contact. We’ll be especially interested if you have a warm phone presence, a sharp eye for detail, and experience keeping a busy schedule running smoothly.

Key Responsibilities

• Answer incoming calls professionally and return missed calls and voicemails quickly
• Book, reschedule, and cancel appointments in the salon booking system, pairing each service with the right stylist and time slot
• Reply to client inquiries by text, email, website chat, and social media messages
• Send appointment confirmations and reminders, and follow up on no‑shows and late cancellations
• Manage the waitlist and fill last‑minute openings so the schedule stays full
• Answer questions about services, pricing, stylists, and salon policies clearly and accurately
• Send deposit requests and payment links according to salon policies
• Keep client profiles, contact details, and booking notes accurate and current
• Encourage rebooking and suggest additional services or retail products where it makes sense
• Escalate complaints and special requests to the salon team with clear, complete notes

Mandatory Skills

• Proven experience as a receptionist, front desk associate, appointment setter, or customer service representative
• Excellent spoken and written English with a clear, friendly phone manner
• Experience handling calls and messages for US‑based customers
• Hands‑on experience with appointment booking or scheduling software
• Ability to manage calls, texts, and messages at once without losing track of details
• A warm, patient, and professional approach, even with difficult or upset callers
• Focused, trustworthy, and able to work without close supervision
• Strong communication skills and the ability to coordinate smoothly with the salon team

Preferred Skills

• Previous experience in a salon, spa, barbershop, or other beauty business
• Familiarity with salon booking platforms such as Vagaro, Boulevard, GlossGenius, Fresha, Square Appointments, or Mindbody
• Working knowledge of hair, nail, and beauty service terms and typical service lengths
• Experience with VoIP phone systems such as RingCentral, OpenPhone, or Google Voice
• Experience managing business Instagram and Facebook inboxes
• Confidence rebooking clients and recommending add‑on services or products
• Experience applying deposit, cancellation, and no‑show policies with tact

Why Join Us

Join a welcoming team that takes pride in giving every client a great experience, starting with the very first call. You’ll play a central part in keeping our days running smoothly, and we value people who take ownership and bring good ideas. We offer a supportive environment where you can grow your skills and build a long‑term role with us.