Senior Associate, Digital e-Learning

1 week ago

Manila, National Capital Region, Philippines Lazada Full time

On-site - Manila 3-5 Yrs Exp Diploma Full-time

Job DescriptionDescription

Work arrangement

Full 5-day work in the office

Team and Role Introduction

The Digital E-Learning Training Associate is responsible for designing, developing, and implementing digital learning solutions that drive employee development and support organizational and partner growth. This role requires a blend of instructional design expertise and a deep understanding of digital tools and technologies to create engaging and impactful e-learning programs. The Senior Associate will collaborate closely with subject matter experts in Customer Care and other key stakeholders to ensure that e-learning content aligns with organizational goals and meets the diverse learning needs of vendor partners.

Key Tasks & Responsibilities

  • Lead the migration of existing content and the development of new digital learning materials (including videos, eLearning courses, virtual classes, and the like) in collaboration with stakeholders.
  • Design and develop training content that adheres to eLearning principles and best practices.
  • Create and refine design tools such as storyboards, visual layouts, and eLearning templates to enhance content quality and consistency ensuring efficient collaboration with vendor partners.
  • Spearhead and execute digital training initiatives by promoting the increased adoption of the LMS and creating engaging digital learning environments across all distribution channels.
  • Analyze learning data and metrics to assess the effectiveness of digital training programs and implement improvements that directly contribute to enhancing Agent performance and achieving key performance indicators (KPIs).
  • Lead and manage end-to-end e-learning projects, from concept development to delivery, ensuring alignment with organizational goals, timelines, and stakeholder expectations.

Requirements/Qualifications (must have)

  • Minimum of 3 years of proven experience in designing and developing engaging e-learning content and training materials.
  • 3-5 years of extensive experience with Articulate Storyline 360 is required.
  • Strong visual design skills with proficiency in tools like Dreamweaver, Photoshop, and Illustrator, along with the ability to create effective storyboards.
  • Proficient in video editing with the ability to craft instructional videos.
  • Skilled in writing clear and effective copy, instructional text, and audio/video scripts.
  • Ability to manage multiple tasks effectively, prioritize work, and meet deadlines consistently.
  • Solid understanding of Learning Management Systems (LMS) and their application.
  • Strong communication skills, both written and spoken.
  • Outstanding skills in delivering presentations and facilitating sessions.

Requirements/Qualifications (good to have)

  • Analytical Training Certifications - relevant certifications such as Certified Professional in Learning and Performance (CPLP) or eLearning Guild certifications.
  • Experience with instructional design models (e.g., ADDIE, SAM)
  • Knowledge of gamification principles and how to integrate them into e-learning to enhance engagement and motivation.
  • Experience with SCORM (Sharable Content Object Reference Model) and xAPI (Experience API) standards for tracking and reporting learner interactions.
  • Understanding of UX principles to create intuitive and user-friendly e-learning interfaces.
  • Skills in adapting content for different languages and cultures, and ensuring compliance with accessibility standards.
Working Location

If the position requires you to work overseas, please be vigilant and beware of fraud.

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