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CSR Healthcare Account

1 month ago

Quezon City, National Capital Region, Philippines Santaisabel Full time
CSR Healthcare AccountSagility

Location: National Capital Region (NCR), Quezon City

Minimum Requirements
  • At least 1 year(s) of working experience in the related field is required for this position.
  • Candidate must possess at least a Bachelor's/College Degree, Some College (But did not graduate) on any course.
  • Fresh Grad / Entry Level specializing in BPO/Call Center or equivalent.
  • Required language(s): English.
Responsibilities

Handles inbound calls on the first call, through the use of proactive customer service and call control techniques and proven troubleshooting procedures.

Creates an exceptional experience for the customer by using professional customer service techniques, personalizing and focusing on adding value to the call.

Retains existing customer/services through the use of proactive customer service/consulting techniques and enabling customers to perceive value in the service.

Consistently improving product knowledge and understanding, participating in ongoing training in keeping with changing business strategies.

Manipulate systems and escalate issues to the appropriate personnel for final resolution.

Adheres to Sagility policies and procedures and maintain a positive attitude in support of Sagility Commitment to Excellence.

Additional Requirements

Must be flexible and willing to work irregular hours including evenings, weekends, public holidays and any work schedule required to satisfy client and customer needs in a 24/7 work environment.

Fully vaccinated and willing to report onsite.

Available ASAP.

Additional Info
  • Salary between PHP 19,000.00 and PHP 23,000.00.
  • Location: Quezon City, National Capital Region (NCR).
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