CSR Bilingual Korean
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About the role
We are seeking a highly driven, fluent Korean-English Bilingual Customer Service Representative with a strong background in sales. In this role, you will handle customer inquiries, manage relationships with Korean-speaking clients, and actively identify cross‑selling or upselling opportunities to drive business growth.
Key responsibilities
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Provide exceptional customer service via voice, email, and chat in both Korean and English
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Utilize sales techniques to recommend products/services, overcome objections, and convert inquiries into sales
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Handle client feedback, address complaints efficiently, and ensure a high level of customer satisfaction
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Maintain detailed records of customer interactions, transactions, and feedback within the CRM system
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Coordinate with internal teams to streamline processes and meet monthly performance and revenue targets
About you
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Advanced to native-level fluency in Korean (speaking, reading, and writing) and professional proficiency in English
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At least 1-2 years of combined experience in Customer Service and Sales (e.g., inside sales, telesales, account management, or upselling)
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Excellent communication, negotiation, and problem‑solving skills
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Tech‑savvy with experience using CRM tools
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Willingness to work in shifting schedules, including night shifts or weekends if required
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Reliable home office setup with a high‑speed internet connection (minimum 25-50 Mbps)
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A quiet, conducive environment for taking calls
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Must reside in the Philippines
Benefits
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Competitive salary package up to ₱105,000/month
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100% Remote / Work‑from‑Home setup anywhere in the Philippines
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Comprehensive HMO coverage
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