Sales Support Officer

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world

Title

Sales Support Officer – Customer Service, Procurement, Shipping

Purpose

The Logistics and Sales Support Officer is accountable for:

• Managing purchase orders and associated procurement responsibilities
• Supporting logistics, warehousing, transport and shipping requirements
• Providing pro-active customer service and on-time delivery whilst ensuring commercial outcomes for the business, i.e. minimal cost and stock holdings, accurate order processing and invoicing
• Providing an administrative link between business activities and customers, as well as providing support to assigned business unit(s) and/or geographies and the business in general

Reports To

Manager, Australia and New Zealand Logistics and Sales Support

Manages

None

LOCATION:

Australia / Offshore

DATE MODIFIED

May 2026

Major Tasks & Responsibilities

• Prepare overseas costings — buyer approve requisitions and amendments
• Check overseas costings and place overseas orders
• Check that all costs and other elements of purchase orders are correct before receipt
• Process and send shipping documents to our customs brokers, transport providers and customers
• Process customer orders accurately and organise deliveries to arrive on-time and in a cost effective manner
• Perform regular checks of inventory records against records kept by third party warehouses, and assist in reconciling and eliminating discrepancies, including ensuring that third party warehouses dispose of damaged stock on a timely basis and in accordance with requirements
• Liaise with customers on sales and delivery related matters and follow-up to completion
• Liaise with other Amtrade staff and external service providers on stock, sales and delivery related matters as required and follow-up to completion
• Where possible, identify opportunities to improve customer sales
• Provide assistance to business groups on administrative or commercial matters as required
• Participate in stock-takes as required
• Ensure service provider and customer charges are complete and accurate, are processed accurately and on a timely basis and investigate all customer returns and credits
• Investigate and follow-up customer complaints and claims to completion
• Assist business groups on administrative / commercial matters as required
• Perform activities according to company policies and procedures and regulatory requirements
• Provide relief for other sales support and administrative staff members as required
• Adhere to, look to improve and promote the use of the Quality system and Food / Feed Hazard Analysis and Critical Control Points (HACCP)-related processes within the organisation
• Engage in select sales and marketing actions with respect to existing customers if required
• Train other support and administrative support staff as required

Essential Competencies

• Accountability - Makes no excuses and takes full responsibility for own actions. Can be counted on to do what he/she says is going to be done. Follows up personally and monitors progress to ensure that things stay on track. Holds self and others accountable for keeping commitments. Exhibits attention to detail
• Communication - Ensures that information and ideas are flowing in all appropriate directions. Shares information appropriately and openly. Is accessible and receptive to both good and bad news. Conveys information in a clear manner; ensures that others understand
• Leadership - Inspires others through their determination, conscientious and meticulous approach to change management
• Teamwork - Works in concert with others toward shared goals. Exhibits cooperativeness. Participates in and supports positive conflict resolution Collaborates cross-functionally. Puts needs of team over personal needs
• Customer Focus - Makes customers and their needs a primary focus of one's actions. Develops and sustains productive customer relationships. Readily readjusts priorities to respond to pressing and changing client demands. Quickly and effectively solves customer problems. Is accessible and provides prompt, attentive service. Talks to customers (internal or external) to find out what they want and how satisfied they are with what they are getting
• Decision Making – Drives a timely and sound, consensus-based decision-making process through adept negotiation, suggestive logic and exceptional evaluation of information. Thinks laterally by looking beyond the o