Technical Operations Analyst II

Job Responsibilities

• Assists with the administration and creation of business metric reports across mainframe and distributed environments that determine processing performance for Senior and Executive Management.
• Assists with developing and maintaining predictive modeling tools to enhance performance related to scheduling, prioritization, and coordination of production files by proactively assessing processing performance and future client needs.
• Administers automation products, applications, and business processes by utilizing built‑in tools to maintain data and spreadsheet reporting.
• Assists with providing training and communicates to production teams and gathers data for trending, decisioning, and reporting to ensure smooth "go live" when new systems or processes are moved to production.
• With guidance, identify tuning opportunities to improve run‑time optimization and work with the business/ application team to remedy issues.
• Participate in the development and maintenance of analytical tools utilizing statistical data to identify opportunities for improvement and consistency across multiple environments.
• Provide operational support for all Business Continuity activities and conversion/ deconversion activities.
• Maintain a continuous line of communications, keeping internal partners informed of all critical issues.

Required Qualifications

• Bachelor's Degree; Relevant Experience or Degree in: Information Technology or Business related study; relevant experience in lieu of education Typically Minimum 2 Years Relevant Exp Information Technology Field and/ or Bankcard Industry
• It’s a bonus if you have IT or Business related study 4 Years Relevant Exp Operations experience with CA, BMC or IBM suite of products

Company Values

• Think like a client: We care deeply about our clients' success. We ask, listen and learn — curious to understand first.
• Act like an owner: We take accountability — working at pace to own our outcomes. We empower each other to make decisions.
• We’re innovative — always finding better ways to deliver impact.
• Win as one team: We value personal connections — moving forward together with clarity. We build inclusive and global teams — embracing different perspectives and ideas. It’s always ‘we,’ never ‘me.’ We’re determined to succeed together.

About the Team

Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched. Come and be part of an ever‑evolving company and get dynamic opportunities that go beyond borders.

Corporate Background

Global Payments and Worldpay recently joined forces, and we’re currently operating across two Workday application systems.

Global Payments (NYSE : GPN), we empower simple, fast, secure payments for everyone. And to do that, we’ve built a complete, worldwide commerce ecosystem that delivers software and services at scale to millions of companies around the world—from ambitious startups to global enterprises. Our team of 27,000 experts is dedicated to your success. Headquartered in Atlanta, Georgia, we're a Fortune 500® company and a member of the S&P 500 with worldwide reach spanning North America, Europe, Asia Pacific and Latin America.

Wherever you are—or wherever you want to be—we’re there, ready to support you. For more information, visit company.globalpayments.com and follow Global Payments on X, LinkedIn and Facebook.

Accessibility & EEOC Statement

Accommodations: Accessibility Requests: If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpayments.com.

EEOC Statement: Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify jobs@globalpayments.com.