IT Voice Engineer

16 hours ago

Taguig, Metro Manila, Philippines R1 RCM Full-time ₱420,000 - ₱640,000 Contract
  • Day to day support and maintenance of Genesys PureCloud Solution and Interactive Intelligence Technology
  • Migration and implementation of Genesys PureCloud Solution
  • Creation of Documentation and Knowledge bases
  • Installation and basic troubleshooting of SIP IP Phone
  • Responsible for managing incident and request on a daily basis depending on the criticality / urgency of the ticket raised.
  • Conduct regular reviews of the platform to ensure optimal performance and user satisfaction.

Qualifications:

  • Hands on experience on troubleshooting both Genesys on premise and PureCloud solutions
  • Experience on migration and implementation of Genesys PureCloud is a plus but not mandatory
  • Knowledge on Call flows, Inbound, Outbound Campaigns, Call Recordings and Call Monitoring
  • Basic knowledge on Gateway configuration and Genesys SIP Trunking and Dial Plans.
  • Able to troubleshoot and identify the root causes via reading logs and other Genesys tools for troubleshooting.
  • Can explain the issue clearly to the Vendor and provide necessary information correctly