Locator Engagement Officer

Key Responsibilities

Locator Relations and Accounts Management

• Serve as primary point of contact for locator day-to-day concerns
• Ensure requests are logged, tracked and escalated properly
• Oversee and ensure smooth execution of lot handover ceremonies in coordination with the Business Operations and other relevant teams
• Coordinate communications with Business Operations, Estate Operations and Marketing/Engagement Team

Compliance Functions

• Facilitate the issuance and monitoring of official correspondences (e.g., memo, NTCs, NOVs)
• Maintain documentation standards and audit readiness

Customer Communication and Hotline Management

• Manage estate hotline and shared email
• Record and update locator concerns and resolutions

Reporting and Coordination

• Organize collaboration meetings and locator updates
• Drive and lead Kumustahan sessions with locators in West Cebu Estate

Administrative and Engagement Support

• Support estate engagement and marketing initiatives when needed
• Maintain organized records, dashboards and trackers

Qualifications:

• Bachelor’s degree in Business Administration, Management, Marketing, Communications, Public Administration or related field
• At least 3 years of experience in customer/locator/tenant relations
• Experience in Industrial estates, real estate, or BPO is preferred
• Proven background in stakeholder coordination and issue resolution
• Experience in managing hotlines, CRM systems, or service desks is an advantage