Customer Sales Representative

(This position is strictly open to Filipino applicants who are currently residing in the Philippines, preferably near Metro Manila. Though the role is primarily work-from-home, occasional visits to the office in Quezon City may be required when necessary. Please read this carefully before applying. Thank you.)

Role Overview

The Customer Sales Representative (CSR-Retail Sales) is responsible for handling retail customer inquiries, driving order conversions, and providing end-to-end support throughout the customer buying journey. This role plays a critical part in converting inquiries into completed orders while ensuring a positive, professional, and consistent customer experience across all communication channels. The ideal candidate is sales-oriented, customer-focused, detail-driven, and capable of handling both sales execution and basic customer support in a fast-paced, app-driven environment.

Core Focus Areas

• Retail Sales & Order Conversion: Turn inquiries into completed orders
• Customer Support & Experience: Provide reliable, friendly, and solution-oriented service
• Order Processing & Coordination: Ensure accurate and timely order handling
• Sales Tracking & Compliance: Support reporting, process adherence, and brand consistency

Roles & Responsibilities

• Retail Sales & Order Conversion
  • Respond to inbound retail customer inquiries via:
    • Chat
    • Social media
    • Messaging platforms
    • Other assigned communication channels
  • Assist customers with:
    • Product inquiries
    • Pricing
    • Availability
    • Order options
  • Guide customers through the end-to-end ordering process to ensure successful order placement
  • Proactively follow up on inquiries to:
    • Increase conversion rates
    • Reduce abandoned or incomplete orders
    • Upsell or cross-sell relevant products when appropriate to maximize order value
• Customer Support & Experience
  • Provide accurate, timely, and professional responses to customer questions or concerns
  • Handle basic customer issues, including:
    • Order clarifications
    • Delivery timelines
    • Simple complaints or concerns
  • Escalate complex or unresolved issues to the appropriate internal teams when necessary
  • Maintain a friendly, trustworthy, and solution-oriented approach in all customer interactions
• Order Processing & Coordination
  • Accurately capture and process customer orders in BuyNextDoors system
  • Coordinate with:
    • Internal teams
    • Partner hubs
    • Regarding order fulfillment and order status
  • Ensure all order details are correctly recorded, including:
    • Product information
    • Pricing
    • Delivery instructions
  • Monitor order progress and proactively update customers when needed to manage expectations
• Sales Reporting & Tracking
  • Maintain basic and accurate records of:
    • Customer inquiries
    • Orders
    • Conversions
  • Track daily sales activities and submit simple sales or activity reports as required
  • Flag recurring customer concerns, objections, or sales blockers to help improve:
    • Processes
    • Scripts
    • Customer experience
• Process Compliance & Brand Representation
  • Follow BuyNextDoors:
    • Sales scripts
    • Standard operating procedures (SOPs)
    • Customer handling guidelines
  • Ensure compliance with:
    • Company policies
    • Pricing rules
    • Promotional mechanics
  • Represent BuyNextDoors brand voice, values, and professionalism consistently across all customer interactions

Qualifications

• Experience in sales, customer service, or a related role is an advantage
• Strong written and verbal communication skills
• Comfortable handling customer inquiries across digital platforms
• Detail-oriented with strong follow-through skills
• Ability to multitask and manage high inquiry volumes
• Customer-focused mindset with a sales-driven approach
• Comfortable working in a fast-paced, growth-stage environment

Why This Role Is Critical

• Convert inquiries into sales
• Deliver a consistent and reliable customer experience
• Ensure smooth order fulfillment and communication
• Maintain brand trust at the retail level