Entry-Level IT Help Desk Analyst — Night/Weekend Support

Nordic Global is seeking an IT Service Desk Analyst who will provide level 1 support to employees and handle calls, chats, and emails. You will diagnose, resolve, or escalate IT issues while documenting actions in the ticketing system.

The role requires strong English communication, customer service focus, and the ability to work independently or in a team. Prior ITIL training and certifications boost candidacy.