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Customer Service

4 weeks ago

Cebu City, Central Visayas, Philippines Guesty Full time
Customer Service - Accounting Specialist

Company: Guesty

Salary: Negotiable

Job Description

Be a part of a pioneering team with enjoyable perks, fun work environment and opportunities for growth

Guesty Highlights:

  • Competitive, above-industry salary package
  • Government Mandated benefits
  • HMO package with 1 free dependent
  • Medical and dental coverage
  • Paid sick and vacation leaves
  • Work-Life Balance
  • Employee Engagement Activities

About Guesty: Guesty is the all-in-one platform for hospitality businesses to automate and optimize every aspect of their operations. With purpose-built technology, industry-wide expertise, and an R&D team of 200+ engineers, Guesty ensures that hospitality businesses can streamline and achieve growth, while delivering the best value to guests. With a complete suite of features and 150+ industry partners, including major booking OTAs like Airbnb, Vrbo, Booking.com, Tripadvisor, Expedia, Hopper, Google Travel, and many more, Guesty is transforming the hospitality industry with innovative solutions.

Today, Guesty has 15 offices and 700+ team members across the globe.

The Customer Experience Accounting Specialist will provide our customers with best-in-class support for our Accounting, Billing & Payment systems, and other Finance-related products. The Customer Experience Accounting Specialist will provide our users with solutions while maintaining a high level of technical and communication skills.

Responsibilities:

  • Responding to customer queries in a timely and accurate way, via email, chat, or phone.
  • Providing step-by-step technical help, both written and verbal, with great attention to detail.
  • Diagnosing customer issues, solving problems, and helping with queries about their account.
  • Managing a ticket queue based on priority and SLA protocols.
  • Sharing and contributing to the knowledge base.
  • Working closely with our developers and technical teams to ensure customer satisfaction.

Requirements:

  • Native English/Near-native speaker (or mother-tongue)
  • Accounting/Finance-related degree or equivalent experience - a must
  • Tech-savvy - strong computer skills - a must
  • Analytical thinking and great attention to detail
  • Strong verbal and written communication skills
  • Ability to adapt to a fast-paced, changing environment
  • Customer orientation and the ability to go the extra mile to engage customers
  • Empathetic, helpful, and positive attitude
  • Experience working with financial tools
  • Needs to have Accounting background - educational
  • Willing to work in shifting schedules and working at night
  • Experience in the FinTech industry - a plus
  • Experience using technical tools - a plus
Work Location

KMC Solutions 16th Floor, Geonzon, Cebu IT Park, Lahug Cebu City, Philippines

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