Care Advisor

6 days ago

Makati City, National Capital Region, Philippines Allianz Popular SL. Full time
  • Performance Incentive Plan / Yearly Bonus
  • Retirement Program and Group Life Insurance
  • Hybrid Work Set-up after 6 months working on-site
  • Be part of a pioneer team

JOB DETAILS / ROLE PURPOSE

Our Customer Service/Care Advisors are the first point of contact for our clients worldwide (including brokers and medical providers). The Care Advisors must be focused on meeting the needs of our clients as well as collaborating with other departments, consistently delivering a high quality of service and committing to continuous improvement.

KEY RESPONSIBILITIES
Key responsibilities will include, but are not limited to, the following:

  • Responding to queries regarding coverage, claims, hospitalisation, and complaints
  • Commit to the department's service standards, including a 24-hour turnaround for all written communication, including email responses
  • Multi-tasking of daily assigned workload as well as ad hoc assignments and follow up on individual cases
  • Develop extensive and sound product knowledge in order to provide timely and accurate information to our clients
  • Assist our in-house medical team in coordinating clients' hospital admissions, evacuations, repatriations, and other cases as required
  • Responsible for providing outstanding customer service to clients and ensuring customer satisfaction and retention

KEY REQUIREMENTS

  • Previous Call Center experience in a Healthcare Account is required
  • Bachelor's Degree, Medical Allied preferred
  • Can work with minimal supervision and comfortable working with deadlines
  • Strong knowledge of Microsoft Office (Excel, Word)
  • Must be willing to work in rotating shifts
  • Must be willing to work onsite in Makati for the first few months
  • Applicants who are able to start ASAP will be prioritized
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