Patching Engineer

We are looking for an individual who can demonstrate technical proficiency, has strong verbal and written communication skills, and has the desire to learn and be involved in maintaining the security of our clients through the patching process. The Patching Engineer, as part of the Platform Team, is responsible for managing and maintaining the patch management systems used to deliver Windows and third-party patches to our clients. The team has responsibility to provide support to internal staff as well as our clients in the utilization of these systems to manage and support their environments. The Patching Engineer will also be responsible for configuration tasks, troubleshooting issues as they arise, and creating documentation of processes when needed. This position requires the ability to work outside of normal business hours on nights and weekends as needed.

• Onboarding new clients in systems we manage and sell. This includes creating policies to apply settings consistently over the client's endpoints
• Troubleshooting issues with the patching process, including installation failures
• Performing regular maintenance of our systems, including patch approval and maintenance of 3rd party patch catalogues
• Keeping up with education on new features to provide support and training to staff and clients
• Assist other team members with tasks outside of patching as time permits

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required:

• Associate degree, technical degree, or equivalent work experience
• Excellent problem solver; able to resolve problems using analytical skills, technical expertise, event logs, or research
• Self-motivated, with the ability to work independently or in a team environment
• 3+ years desktop and server support experience
• Solid understanding of Microsoft patching schedules and methods
• Solid understanding and ability to solve issues with:
  • Microsoft Active Directory
  • Group Policy
• Excellent written and oral communication skills
• Ability to articulate technical information and convey to non-technical people
• Excellent customer service skills
• Ability to work after-hours as tasks dictate
• Willingness to train, learn and educate others
• Detail oriented position requires a high attention to detail
• Ability to manage multiple tasks of varying priority

Broad knowledge of information technology processing systems, concepts, and methodologies. Demonstrated aptitude for learning new technologies. Preferred technical knowledge:

• Experience working with Kaseya Patch Management, Reporting, Agent Procedures, and Policy Management
• Experience with Microsoft Windows Server and Workstation Operating Systems
• Experience troubleshooting server software configuration issues
• Experience with VMware vSphere & ESXi or Microsoft Hyper-V
• Experience with Group Policy administration

To perform this job effectively, it is better to have a deeper understanding of the technologies with which we are working.