Operations Officer

Job Description

Employee Recognition and Rewards

• Employee Recognition Program, Holiday Gifts

Government Mandated Benefits

• 13th Month Pay, Paid Holidays

Insurance Health & Wellness

• HMO

Work-Life Balance

• Flexible Hours

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Qualifications:

• Bachelor’s Degree in Business Administration, Logistics, Operations Management, Human Resources, or related field
• At least 3–5 years experience in operations, manpower services, logistics, transport, or workforce management
• Experience handling field personnel and client-facing operations is highly preferred
• Experience in trucking, fleet operations, or transportation manpower is an advantage

Responsibilities:

Operations Management

• Oversee the day-to-day operations of driver deployment and manpower servicing
• Ensure complete and efficient deployment of drivers based on client requirements and schedules Monitor operational performance, manpower availability, attendance, and service delivery standards
• Ensure continuity of operations by proactively addressing manpower shortages, absences, and operational disruptions
• Handle escalations involving drivers, dispatch concerns, operational incidents, and client complaints Ensure compliance with company policies, client requirements, and operational procedures

Client Relationship Management

• Serve as the primary operational point-of-contact for assigned clients
• Maintain strong professional relationships with client representatives and stakeholders
• Conduct regular coordination meetings, operational updates, and issue resolution discussions with clients
• Ensure client concerns, complaints, and requests are addressed promptly and professionally
• Represent the company during operational meetings, investigations, and site engagements
• Protect and promote the company’s professional image and service reputation

People Management & Workforce Supervision

• Directly supervise deployed truck drivers and operational support personnel
• Lead employee discipline, coaching, counseling, and performance management activities
• Monitor driver conduct, professionalism, attendance, and compliance with company rules
• Conduct operational briefings, toolbox meetings, and employee orientations as needed
• Foster accountability, professionalism, and operational discipline among deployed personnel
• Recommend disciplinary actions, suspensions, or terminations when necessary

Policy Development & Process Improvement

• Develop, implement, and continuously improve operational policies, procedures, and SOPs
• Standardize operational workflows to improve efficiency, compliance, and service consistency
• Identify operational risks, recurring issues, and improvement opportunities
• Recommend and implement operational controls and best practices
• Ensure operational procedures align with client expectations and company objectives

Compliance, Safety & Incident Management

• Ensure drivers comply with traffic laws, client safety requirements, and company regulations
• Monitor validity and completeness of driver licenses, certifications, and required documents
• Lead investigations involving operational incidents, accidents, violations, or customer complaints Prepare operational and incident reports for management and clients
• Coordinate corrective and preventive actions to minimize operational risks .

Administrative & Reporting Responsibilities

• Prepare and submit operational reports, manpower updates, and incident summaries
• Maintain accurate operational records and deployment documentation
• Coordinate with HR, Recruitment, Payroll, and Accounting regarding manpower concerns and operational requirements
• Assist management in operational planning, manpower forecasting, and client servicing strategies

UNO Fuel Incorporated

HR Manager Uno Fuel Incorporated