Senior Account Executive

About the role

You will own the full closing motion from first demo to signed deal, covering the US territory on a night shift from the Philippines. You will run demos, work trials, own follow-up, keep the pipeline clean, close deals, and feed the product and marketing loop. Roughly 100 active deals in your pipeline at any time. Roughly 30 closes a month once you are ramped.

Key responsibilities

• Run the demos. Take demo requests and trial signups from first contact to close. Expect three to five live demos on a busy day, five to ten in a week, tailored to the prospect's helpdesk, CRM, or PSA rather than a generic slide tour.

• Work the trials. Reach out, find out what they are trying to fix, get them to value fast, and convert them before the trial dies of neglect.

• Own the follow-up. Multi-touch sequences, real cadence discipline, and no deal going dark because you forgot it existed.

• Keep the pipeline clean. Around 100 active deals, every one with a next step, an accurate stage, and a close date you would defend out loud.

• Close. Handle pricing conversations, objections, security questions, and procurement. Get the signature.

• Feed the product and marketing loop. Write down objections and share them.

• Hand off cleanly. Once a deal closes, brief the onboarding team and step back into the pipeline.

The numbers:

• Active pipeline: around 100 deals

• Closed deals per month: around 30 once ramped

• Live demos per week: 5 to 10

• Average sales cycle: two to eight weeks, with a long tail

• Ramp to full quota: 90 days

This is a high-velocity motion with a mid-market tail. Most of your volume comes from SMB and mid-sized support teams that move fast. A smaller share are larger accounts with multiple stakeholders, security review, and procurement. You need to be good at both and you need to know which one you are in.

About you

• Five or more years closing SaaS deals, with at least two years carrying a quota you actually hit

• Proven experience in a high-volume motion. You have carried 60 or more open deals at once and did not drown

• You have run your own demos. Not shadowed them. Run them.

• Fluent, confident English on video with North American buyers. Clear, direct, comfortable disagreeing.

• Serious CRM discipline. HubSpot experience preferred. You update deals the same day, not the day before the forecast call.

• Able to work the US night shift long term, 9:00 PM to 6:00 AM Philippines time, Monday to Friday

• A home setup that supports it: quiet space, fiber connection, backup power or backup internet

• Based in the Philippines and able to attend a monthly in-person team meeting in Ortigas, Pasig City

Nice to have:

• You have sold to support, CX, or customer operations leaders

• You know the helpdesk and CRM landscape: Zendesk, Intercom, Gorgias, Gladly, Freshdesk, HubSpot. Knowing the MSP side too, ConnectWise, HaloPSA, Autotask, is a bonus.

• Experience selling into e-commerce or SaaS support teams

• You have handled a mid-market deal end to end, including security review and procurement

• Experience converting product-led trials, not just outbound-sourced meetings

• You have worked in a small company where nobody hands you a playbook

This is not for you if:

• You need a six-month cycle and an SDR team to function

• You think the demo is the job

• You describe your pipeline as pretty good without a number attached

About us

Launched in 2016, Simplesat delivers customer feedback clarity for high-volume support teams. Over 1,000 brands use us to run CSAT, CES, NPS, and 5-star surveys inside the tools their teams already live in, then turn the results into something they can act on. Our customers span SaaS and tech, e-commerce, IT services, and the public sector. Some teams process more than 10,000 responses a month across multiple brands and regions. We plug into Zendesk, Gladly, Gorgias, Intercom, Freshdesk, HubSpot, Salesforce, Shopify, Klaviyo, ConnectWise, HaloPSA, Autotask, Slack, Teams, Power BI, and Snowflake. We are SOC 2 compliant and GDPR and CCPA ready. Teams go live in a day, not a quarter. Our company headquarters are in Bangkok, Thailand.