Customer Service Representative

2 days ago

Davao del Sur, Philippines Peak Performance Full-time ₱223,200 - ₱334,800/year

Responsibilities

  • Customer Inquiries: Respond to customer inquiries via phone, email, or chat, providing accurate information about products, services, and policies.
  • Problem Resolution: Address and resolve customer complaints or concerns promptly and professionally, escalating complex issues when necessary.
  • Order Management: Assist customers with placing orders, processing returns, and providing updates on order status or delivery.
  • Product Knowledge: Maintain a strong understanding of the company’s products or services to accurately answer questions and offer recommendations.
  • Record Keeping: Maintain accurate records of customer interactions, transactions, and feedback using the company’s CRM or other systems.
  • Customer Feedback: Collect and report customer feedback to help improve the company’s products, services, and overall customer experience.
  • Cross-Departmental Collaboration: Work with other departments (e.g., sales, logistics) to ensure that customer needs are met in a timely and efficient manner.

Qualifications

  • Education: High school diploma or equivalent required; associate degree or higher preferred.
  • Experience: Previous experience in customer service or a related field is preferred.
  • Skills:
  • Excellent communication skills (both written and verbal).
  • Strong problem-solving and conflict resolution abilities.
  • Ability to multitask and work efficiently in a fast-paced environment.
  • Proficiency in using customer service software, databases, and communication tools.
  • Strong attention to detail and organizational skills.