Customer Service Representative
2 days ago
Davao del Sur, Philippines
Peak Performance
Full-time
₱223,200 - ₱334,800/year
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Responsibilities
- Customer Inquiries: Respond to customer inquiries via phone, email, or chat, providing accurate information about products, services, and policies.
- Problem Resolution: Address and resolve customer complaints or concerns promptly and professionally, escalating complex issues when necessary.
- Order Management: Assist customers with placing orders, processing returns, and providing updates on order status or delivery.
- Product Knowledge: Maintain a strong understanding of the company’s products or services to accurately answer questions and offer recommendations.
- Record Keeping: Maintain accurate records of customer interactions, transactions, and feedback using the company’s CRM or other systems.
- Customer Feedback: Collect and report customer feedback to help improve the company’s products, services, and overall customer experience.
- Cross-Departmental Collaboration: Work with other departments (e.g., sales, logistics) to ensure that customer needs are met in a timely and efficient manner.
Qualifications
- Education: High school diploma or equivalent required; associate degree or higher preferred.
- Experience: Previous experience in customer service or a related field is preferred.
- Skills:
- Excellent communication skills (both written and verbal).
- Strong problem-solving and conflict resolution abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Proficiency in using customer service software, databases, and communication tools.
- Strong attention to detail and organizational skills.