Order Management
1 week ago
Metro Manila, Philippines
Private Advertiser
Full-time
₱207,000 - ₱344,000
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Order Management Administrator provide seasonal support for the APAC order management team. This part-time role coordinates order escalations, invoicing, and Jira ticket follow-up between internal teams, the Management fulfilment partner, and CS agents.
- You will serve as Company representative in coordinating with Management and CS agents to handle escalations raised via Teams or email, bridging immediate communication between both parties.
- You will monitor aging and urgent Jira (ACOTS) tickets daily and follow up with Rhenus to ensure timely resolution.
- You will generate invoices for all PH orders placed within the day and send them to Rhenus for printing.
- You will process Synagie cancellation requests for PH orders.*
- You will resolve stuck order issues via cancellation or completion during the bi-monthly OM order clean-up process.
- You will perform other related duties as assigned by the Order Manager.**